Total Quality Manager manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Leads teams to provide training, tools, and logistical assistance for quality initiatives. Being a Total Quality Manager oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. Requires a bachelor's degree. Additionally, Total Quality Manager typically reports to a senior manager. The Total Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Total Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Specific Duties:
Performs other quality duties requested.
Ensures execution of TNT quality assurance goals & objectives, actions plans, audits, measurement systems, etc.; develops measurable department goals & action plans and analyses department work by periodically evaluating the QA’s in production to build a better understanding of key quality challenges; collaborates with management team to build commitment to implement department improvements & maintain high quality compliance; communicates department job expectations, conducts quality training, coaches, and counsels QA workers, as needed.May be in contact with employees under a wide variety of circumstances.
Able to handle emergency or crisis situations.
May be occasionally subject to irregular hours.
May be required to wear protective equipment as necessary.
May have to take annual physical and periodic drug test.
May be exposed to outdoor environment, weather, and products in production, the warehouse and yard.