Total Quality Manager manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Leads teams to provide training, tools, and logistical assistance for quality initiatives. Being a Total Quality Manager oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. Requires a bachelor's degree. Additionally, Total Quality Manager typically reports to a senior manager. The Total Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Total Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic call center environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Card Specialist Duties:
- Respond to members via email and phone calls to address inquiries and resolve issues.
- Analyze customer needs and recommend appropriate solutions
- Assist members with card applications and opening card products
- Assist with fraud prevention and detection measures as well as credit card disputes
- Communicate effectively with customers over the phone to address
- Promote and sell financial products and services
Card Specialist Requirements:
- Previous experience in a banking or financial services role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong analytical skills to assess customer needs and recommend appropriate solutions
- Knowledge of fraud prevention and detection measures
- Excellent communication skills, both verbal and written, to effectively interact with customers
- Ability to work in a fast-paced environment
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
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Ability to Commute:
Work Location: In person
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