Total Quality Manager jobs in Plymouth, MA

Employment Type: Full time

Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A  Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.

Position Responsibilities:

·         Meeting and greeting customers

·         Managing technician workflow

·         Recommending services to customers

·         Ordering parts and inventory

·         Keeping customers updated on the status of their vehicles' repairs

·         Managing and tracking lead counts as well as customer satisfaction ratings

·         Generating and closing sales

·         Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:                    

·         Competitive Compensations package

·         Ongoing training and field support

·         Daytime work hours

·         Paid time off

·         Growth opportunity

JOB REQUIREMENTS

·         Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success.  Transmission  sales is a big plus.

·         Excellent one time closing skills

·         Strong commitment to customer service and relationship building

·         Ability to communicate and use interpersonal skills at a sustained high level

·         Capable of multi-tasking and executing in a fast paced environment

·         Honest, goal-oriented and energetic team player

·         Must have valid driver's license