Total Quality Manager manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Leads teams to provide training, tools, and logistical assistance for quality initiatives. Being a Total Quality Manager oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. Requires a bachelor's degree. Additionally, Total Quality Manager typically reports to a senior manager. The Total Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Total Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Total Environment is seeking a highly motivated, experienced, and client-focused professional to join our growing Oklahoma City, OK business as an Account Manager.
The Company
Incorporated in 1992 as a lawn maintenance company, Total Environment evolved into one of the leading Design-Build-Maintain companies in the country. We create “signature properties” with every design installed and maintained by our company. Since our founding, we’ve worked with numerous clients throughout the area. Great service begins and ends with experienced and friendly professionals, which is why we put so much consideration into selecting only the best to join our team. We complete projects efficiently and on schedule and go above and beyond to form lasting relationships with our clients.
The Opportunity
Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As an Account Manager, you’ll:
Achieve revenue, profitability, and contract renewal goals.
Build relationships with Total Environment clients and ensure client satisfaction.
Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
Manage all customer communication with proper urgency.
Proactively promote and sell any possible landscape enhancements to existing customers.
Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
Lead in the resolution of customer problems or concerns.
Ensure renewals of each current account within the customer portfolio.
If this sounds exciting to you, we are seeking a leader with these qualifications:
3 years' experience in the landscape industry in an account management or similar capacity
Strong organization and conflict management abilities
Capacity to make critical judgments, solve problems and demonstrate careful attention to detail.
Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
Experience managing sales and estimation processes (job costing, proposals, etc.)
Exceptional interpersonal communication and relationship building skills.
A Winning Attitude!
As a Total Environment Account Manager, you will enjoy:
Competitive salary, plus a healthy performance and retention-based incentive program
Company vehicle or monthly stipend package
Paid vacation and holidays
Full suite of health insurance – medical, dental, vision, etc.
Pay Range: $45,000 - $65,000 per year