Total Quality Manager manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Leads teams to provide training, tools, and logistical assistance for quality initiatives. Being a Total Quality Manager oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. Requires a bachelor's degree. Additionally, Total Quality Manager typically reports to a senior manager. The Total Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Total Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.
Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
Responsibility & Authority:
· Responsible for cleanliness, orderliness and appearance of the entire Hotel.
· Ensure that rooms are made as per company standard.
· Maintain parstock of guestsupplies, cleaning supplies, linen and uniform.
· Organize inventories with Accountsand General Store for linen, uniform and fixed assets.
· Pay particular attention while organizing pest eradication activities.
· Attending and resolving guest complaints.
· Verification of supplies consignments
· Organize on-the job training and evaluate its effectiveness.
· Recommend recruitment of new personnel.
Other Routine Responsibilities:
· Daily inspection of public areasand guest rooms
· Daily briefing of Supervisors/ Executives.
· Coordinatingthe preventive maintenanceschedule of rooms and a public area with the maintenance department.
· Immediately attending to guest requests.
PREREQUISITES:
Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
Schedule:
Work Location: In person
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