Total Quality Management Senior Manager develops and implements an organization's total quality management strategy with policies, programs, and initiatives. Leads cross functional teams to study and develop effective tools, methods, and systems to ensure that the products and services are of the highest quality. Being a Total Quality Management Senior Manager creates standards used to measure quality results and to drive continuous improvements. Utilizes Six Sigma/Lean methodologies. Additionally, Total Quality Management Senior Manager requires a bachelor's degree in area of specialty. Typically reports to top management. The Total Quality Management Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Total Quality Management Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Specific Duties:
Performs other quality duties requested.
Ensures execution of TNT quality assurance goals & objectives, actions plans, audits, measurement systems, etc.; develops measurable department goals & action plans and analyses department work by periodically evaluating the QA’s in production to build a better understanding of key quality challenges; collaborates with management team to build commitment to implement department improvements & maintain high quality compliance; communicates department job expectations, conducts quality training, coaches, and counsels QA workers, as needed.May be in contact with employees under a wide variety of circumstances.
Able to handle emergency or crisis situations.
May be occasionally subject to irregular hours.
May be required to wear protective equipment as necessary.
May have to take annual physical and periodic drug test.
May be exposed to outdoor environment, weather, and products in production, the warehouse and yard.