Total Quality Management Senior Manager jobs in Taunton, MA

We are hiring a Sr. Project Quality Manager, with a strong background in quality management systems and processes in a technical environment, to join the Schneider Electric CS&Q Global Quality Management team in Foxboro, MA USA, reporting directly to the Global Director of Quality.

As a Sr. Project Quality Manager, you will have responsibility for global functional coordination of a team of Project Quality Leaders and Product Quality Managers to guarantee the coverage of all new product development projects, as well as for leading the customer claim management process and activities for existing products in serial production. You will have a crucial role in developing and implementing quality management strategies and processes to meet project objectives and quality deliverables. Your focus will be on maintaining high standards of quality and safety, ensure compliance with regulations and standards, drive continuous improvement throughout the project lifecycle and to instill the right Quality Culture and Mindset according to our Global Quality strategy and Schneider Electric core values.

Main Responsibilities:

• End-to-End Customer Experience (CX) & Quality Excellence and Safety Offer for all new projects.
• Provide Quality leadership across the division and coordinate operational strategies and deployment for effective quality processes and tools (FMEA, APQP, PPAP, Control Plans, Risk Assessment).
• Close the loop between KPI’s from the field and improvements to be monitored during new product development process.
• Timely and effectively management of customer complaint actions (Containment, Business Risk Escalation, Expert Assessment, OSA, etc.).
• Support the design, development and product launch into production to ensure final product meets all agreed customer functional requirements, reliability and confidence levels through a thorough structured development and qualification process.
• Responsible to develop a quality strategy and to define and achieve quality goals & KPI targets.
• Prepare monthly and quarterly reports, highlighting project and product quality performance, trends and areas for improvement and present to key stakeholders and management team.
• Collaborate with project teams to define quality plans and strategies based on project scope, objectives and stakeholders’ requirements, to assure flawless launches of new Hardware, Firmware and Software projects.
• Encourage knowledge transfer between and within the disciplines and from Project to Project.
• Evaluate and Approve milestone/gate project reviews, risk management and quality alerts for all projects and product families.
• Develop and implement quality assurances and control activities to monitor project performance, identify deviations and implement corrective actions.
• Provide training and coaching for the application of project quality management processes and methodologies, to ensure delivery of high-quality projects.
• Pursuing (i.e., requesting, supporting, tracking), the application of SE processes and procedures, quality methods and tools within the line of business.

• Establish, facilitate and publish Lessons Learned related to projects and validate they have been used as an input to the D-FMEA and P-FMEA to reduce RPNs and respected.

• Review identification of Design/Process FMEA risks and promote actions to remove high risk priority number (RPN) for projects.

• Acquires and maintains expert-level knowledge with regards to SE Offer Safety Process and Procedures

• Maintains frequent and effective communication on quality topics, ensuring close partnership and transparency between engineering, quality, manufacturing and business partners.

• Monitors, Tracks and Implement actions to deliver product performance and quality KPIs.

• Lead customer communication and escalation process to manage major customer issues.

• Uses quantitative and qualitative data as inputs for recommending and driving quality-related solutions at the plants to achieve customer-focused expectations for product performance.

• Provides support to manufacturing plants to establish structured problem-solving and lead cross-functional teams to resolve customer issues up to preventive actions.

Required Competencies:

• B.S. Electrical Engineering, Industrial Engineering, Mechanical Engineering.
• 15 yrs. of Experience in Project Quality Management, Manufacturing Quality, New Product Development Projects or NPI, Software/Firmware development and Software Quality.
• Minimum 5 yrs. of experience managing high skilled employees.
• Strong knowledge of Project and Quality Tools – Advanced Product Quality Planning (APQP), Design Failure Mode and Effects Analysis (D-FMEA), Process Failure Mode and Effects Analysis (P-FMEA), Parameter Diagram, Fault Tree Analysis, PPAP, Control Plan, SPC, Change Management, Risk Management, MSA-.
• Extensive knowledge of problem-solving and statistical analysis methods & tools (8D, A3, PDCA, 5 Why’s, Fishbone/Ishikawa Diagram, DOE, Regression Analysis, Weibull).
• Six Sigma – Green or Black Belt
• Quality Management System experience (IATF 16949, VDA 6.3).
• Automotive OEM and Tier 1 experience.
• Strong Communication and Presentation skills – proficient in MS Office (i.e., PowerPoint).
• Demonstrated team leadership, teamwork, decision making and conflict management skills.
• Project Management PMP certification – preferred.
• Travel domestically or internationally – 25%.

The ideal candidate must be:

• Able to think with a global mindset, work with culturally diverse and international teams and to foster trusting relationships with colleagues.
• Able to think strategically, including seeing the big picture and motivating others towards common goals.
• Customer centric.
• Structured, organized & pragmatic, with strong Listening, Negotiation and Communication skills,
• Flexibility is key – we offer a fast-paced exciting atmosphere, and you possess an entrepreneurial spirit, are proactive and want to learn to achieve great results together!

Creating a More Sustainable World, Together

Sustainability is at the core of our purpose – to empower all to make the most of our energy and resources, bridging progress and sustainability for all. And we are being recognized for this too! In 2021, Schneider Electric was ranked the world’s most sustainable corporation by Corporate Knights – an acknowledgement of our Sustainability Impact 2021-2025 program, and our long-standing commitment to Environmental, Social and Governance (ESG) issues.

What's in it for you?

• Flexibility: With our Global Flexibility at Work policy, and our hybrid work model, we empower our employees to work flexibly, managing their unique life and work in the way that works best for them. We embrace agile, flexible, and smart ways of working for our people — to support higher performance, greater inclusion and well-being, and stronger resiliency. Working part-time or from the comfort of your home are just a few of the opportunities available when you most need them.
• Career Development: We provide a rich environment for our people to grow and learn every day. Our career development model is built around 3 pillars: Experience, Exposure and Education. In addition to working with your manager to build your unique career path, you can use our digital and borderless career platform – Open Talent Market – to match your skills and ambitions to opportunities across the organization including mentorships, part-time projects, and open positions.
• Inclusive Environment: At Schneider Electric, diversity is an integral part of our history, culture, identity, and success. By embracing difference, we build a culture of respect where everyone feels safe to be their authentic selves. We are fully committed to inclusion, and our policies and culture reflect this commitment to our employees.
• Canada: Great Benefits: Schneider Electric offers an inclusive benefits package to support our employees such as flexible work arrangements, paid family leave, group pension match, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more. Learn more: http://se.com/ca/careers

We are looking for positive, self-motivated, passionate people with a keen desire to collaborate in an exciting, energetic, team-based design environment to help us develop next generation technologies to empower and connect our world-class products to each other, and to our customers.

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€34bn global revenue

128 000 employees in 100 countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.