Total Quality Management Senior Manager jobs in Las Cruces, NM

Do you have the aspiration to be a hotel General Manager? Total Management Systems is looking to find an Assistant General Manager at the Courtyard by Marriott at NMSU to join our growing organization. Our management company operates 10 hotels throughout the state, and we are looking for an AGM with career growth in mind.

JOB DUTIES:

• An ambassador of service delivery. Takes an active role in guest service delivery, speaking with guests, being present during peak times and working side-by-side with team members to ensure the highest level of guest satisfaction. Makes sure online and brand guest service comments are being addressed timely.
• Leads by example, provides direction, coaching and support to all employees. Ensures associates are provided clear expectations, career development, regular feedback, accurate pay and timely performance reviews. Meets with department heads/supervisors daily and makes sure departments have communication systems in place.
• Assists in daily operations of the hotel. Locate alternate backup front desk and audit staff due to absenteeism, vacations, etc. This means covering shifts as necessary due to illness or high occupancy. May be required to be on-call evenings and/or weekends.
• Open availability to work shifts as required to efficiently operate the hotel.
• Assists in maintaining the appearance and organization of the property.
• Assists in implementing all franchise matters, including brand standards, initiatives, programs, policies, and training.
• Assist in the interviewing, hiring and discipline of all personnel. Hiring, discipline and terminations must be done in conjunction with the GM approval.
• Serves as primary contact for front and audit staff communications with the General Manager and the company.
• Creates forecast reports and utilizes forecasting tools to prepare the front desk work schedules to ensure adequate desk coverage and excellent service delivery.
• Conducts training to include system operations, service delivery, service recovery, safety procedures. Point person for incident and accident response and reports in the absence of the General Manager. Assists in training, cross-training, retraining, and evaluating all Front Desk team members and implementing new training procedures with the knowledge and consent of the General Manager, and in accordance with Company policies and procedures
• Actively involved in the sales process to increase overall revenues by joining the sales team in soliciting clients, conducting site tours and referring sales leads. Studies STR report, becomes an expert on the competition and the market to effectively participate in revenue calls and make recommendations.
• Research travel agent commissions and responds to inquiries on guest folios.
• Assist in keeping safe stocked with change, clearing coin-operated machines, counting funds, maintaining ledger, and depositing funds. Assist in remitting ledger report to Corporate Office.
• Prepare daily deposits, and remit copies of same to Corporate Office daily.
• Prepare petty cash reimbursement request for General Manager’s approval and submit same to Corporate Office.
• Responsible for coding and processing accounts payable invoices, statements and packing slips for General Manager’s approval; Remit the same to Corporate Office.
• May handle daily city ledger postings.
• Maintain inventory of hotel supplies, including office supplies, cleaning/housekeeping supplies, gift shop supplies, linen, franchise/logo items, etc.
• Participate in AGM training program.
• Conduct property tours daily, inspecting a minimum of two guestrooms daily.
• All other duties as assigned.

PHYSICAL REQUIREMENTS:

• Frequent Standing and walking.
• Occasional sitting, talking on the phone, utilizing a computer/typing.
• Occasional bending, lifting, pushing, pulling, and to carry from 20-50lbs.
• Pushing or pulling up to 100lbs. with assistance.

QUALICATIONS:

• Prior experience as a Front Office Manager or Front Office Supervisor
• Three- Five years hotel experience with at least 2 years in a supervisory role.
• Brand experience preferred; Hilton brand experience a plus.