Total Quality Analyst jobs in Salisbury, NC

Spanish/Bilingual Needed

Victra is an Exclusive Retailer for Total by Verizon. We are seeking Wireless Consultants who deliver world class service to Every Guest. Every Time. From executing the sales process, to sharing product knowledge, you will connect guests to what matters most. You will be the face of Victra and Total by Verizon! We offer uncapped earning potential and endless opportunities for advancement. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture and make us unique.

Join our dedicated team to connect technology to life in the most trustworthy, fun, and profitable way.

A Day in the Life:

On a typical day, your priority is taking care of guests. You will help them choose from a full range of wireless devices, appropriate rate plans, beneficial accessories, product insurance and much more. You will drive traffic by contacting current or potential customers by phone, text, and web platforms. You will complete assigned training courses to help you stay current on the latest products, services, and industry information. These tools will help you succeed in your store and help you grow into the salesperson you aspire to be.

Wireless Consultant Responsibilities:

• Achieve personal sales goals bi-weekly as set by your Store Manager

• Represent Victra and Total by Verizon in a positive way while providing excellent customer service

• Review promotions/plans/devices daily

• Make daily outbound calls/Texts to drive sales using a variety of platforms

• Attend Weekly/Monthly Trainings

• Create a premier Retail environment through cleanliness, merchandising, and organization

• Handle all customer service interactions courteously and professionally

• Maintain White Glove cleanliness standards as they change

• Other duties as assigned

Compensation:

We are proud that our wireless consultants make a national average of $24.50 per hour with the opportunity to earn more through uncapped commissions. That's more than $44,500.00 per year based on a 35-hour work week.  The estimated average maximum is $58,000 per year based on a 35-hour work week. Pay will include a base rate of $8.50/hour with uncapped earning potential through commission. You are guaranteed a minimum of $15/hour during your first 60 days of employment.

Job Requirements:

Along with a contagious positive attitude, excellent communication skills and a commitment to a Premier Experience, we are looking for the Wireless Consultant to bring the following:

• High School diploma or GED
• Spanish/Bilingual
• 1-2 years of experience in a retail sales environment preferred

Physical Requirements

• Ability to lift to 10 pounds

• Ability to stand for long periods of time

Training Requirements

All Wireless Consultants are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based trainings will be required throughout your employment with Victra.

Additional Information

This position is full-time and non-exempt

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.

**This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.