Total Quality Analyst jobs in New Iberia, LA

Acadian Total Security, a division of Acadian Companies, is searching for a detail-oriented Customer Service Representative in our Mobile Monitoring Department to provide technical, statistical, and analytical support to the management staff and sales team.

Responsibilities:

• Assist sales team with contract generation for new customers and for add-on purchases (addendums) as needed
• Perform data entry and device registrations for new accounts
• Create, maintain, and resolve incoming technical and service ticket requests
• Assist sales team with onboarding new customers by hosting webinars and phone conferences to offer training on Mobile Monitoring hardware, software, and services
• Process, package, and ship equipment orders
• Generate purchase order requests, product ordering, and general inventory responsibilities
• Generate and customize reports to maximize customer utilization of our fleet management program
• Assist and train customers in setting up dashboard reports, key fleet metrics, and automated alerts in their databases
• Schedule and coordinate technician and subcontractors for service and installation appointments
• Prepare, maintain, and distribute departmental operations and sales reports
• Resolve customer service and technical support inquiries received via phone and email
• Assist the billing department to ensure proper documentation and accurate invoicing of work orders

Skills/Qualifications:

• High school diploma or equivalent
• Must demonstrate advanced proficiency in PC based systems including Microsoft Excel, & PowerPoint
• Ability to analyze data and recognize trends to make resolution recommendations
• Ability to work independently with minimal direct supervision & possess excellent decision making & interpersonal communication skills
• Valid LA Driver’s License with a clear driving record
• Experience with Commercial & Governmental Bid Process a plus
• Experience with Fleet Management and/or Transportation Logistics a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.