Total Quality Analyst jobs in District of Columbia

Total Quality Analyst assists with the administration of the organization's total quality programs and processes. Conducts reviews and inspections of internal and vendor processes and activities to monitor compliance. Being a Total Quality Analyst collects data and prepares documents and charts to report status of programs. May be certified in methodologies such as Six Sigma, Lean, or Kaizen. Additionally, Total Quality Analyst typically requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Total Quality Analyst occasionally directed in several aspects of the work. Gains exposure to some of the complex tasks within the job function. To be a Total Quality Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Customer Service Representative
  • Total Quality Consulting
  • Washington, DC FULL_TIME
  • This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic banking environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!

    Role

    Assist customers with opening a wide variety of products and services. Advise members as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.

    Major Duties and Responsibilities

    DESCRIPTION

    • Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)
    • Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist customers with checkbooks, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc.
    • Assist customers with opening CD’s and educate customers as to penalties, earnings, etc.
    • Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.
    • Provide backup to tellers upon request.
    • Set up auto transfers and sign up customers for ACH transfers and wires.
    • Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.
    • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Once of Foreign Assets Control.

    Knowledge and Skills

    EXPERIENCE

    • Two to five years of similar or related experience, including time spent in preparatory positions. Experience may include customer service roles in banking, hospitality, retail, restaurants, or other such environments.

    EDUCATION/CERTIFICATIONS/LICENSES

    • High school degree or GED required.
    • Associates or Bachelors Degrees preferred.

    INTERPERSONAL SKILLS

    • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
    • ADA Requirements

    PHYSICAL REQUIREMENTS

    • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine oce equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

    WORKING CONDITIONS

    • Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

    MENTAL AND/OR EMOTIONAL REQUIREMENTS

    • Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

    Duties
    - Handle inbound and outbound calls in a professional and courteous manner
    - Provide exceptional customer service to resolve inquiries, issues, and complaints
    - Utilize effective communication skills to clearly and accurately convey information
    - Perform data entry and maintain accurate records of customer interactions
    - Analyze customer accounts and financial information to identify opportunities for sales or fraud prevention detection
    - Collaborate with team members to achieve individual and team goals
    - Adhere to company policies and procedures to ensure compliance with industry regulations

    Experience
    - Previous experience in a call center or customer service role preferred
    - Strong verbal and written communication skills in English and Spanish
    - Proficient in data entry and computer navigation
    - Ability to analyze customer information and identify sales opportunities or potential fraud
    - Excellent problem-solving skills and the ability to think quickly on your feet
    - Demonstrated ability to provide exceptional customer service in a fast-paced environment

    Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Please Also Note: If selected, we will conduct a simple assessment to check your Spanish speaking capabilities.

    Job Type: Full-time

    Pay: $22.00 - $28.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Customer service: 1 year (Preferred)

    Language:

    • Spanish (Required)

    Ability to Commute:

    • Washington, DC 20037 (Preferred)

    Work Location: In person

  • 3 Days Ago

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Human Capital Analyst - NASA HQ
  • Total Solutions, Inc.
  • Washington, DC OTHER
  • Overview Total Solutions, Inc. (TSI) has an immediate need for a Human Capital Analyst to support NASA Headquarters. Position is remote. Responsibilities The NASA Office of the Chief Human Capital Off...
  • 16 Days Ago

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Quality Analyst
  • Howard University Hospital
  • Washington, DC FULL_TIME
  • With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard Univ...
  • 14 Days Ago

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Sr. GRC Analyst - Info Sec Risk & Controls
  • Council for Affordable Quality Healthcare
  • DC, US, DC FULL_TIME
  • Position Summary: The GRC team at CAQH facilitates the Information Security and data governance processes, enables risk-based decision-making, and delivers a compliance foundation to achieve and maint...
  • 8 Days Ago

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Quality Management Analyst
  • Logistics Management Institute
  • Washington, DC OTHER
  • Overview LMI is seeking a Quality Management Analyst to support. The ideal candidate has a strong attention to detail, experience supporting quality management efforts, and a demonstrated ability to w...
  • 21 Days Ago

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Quality Assurance Analyst
  • Analytica
  • Washington, DC FULL_TIME
  • Analytica is seeking a remote QA Analyst to support data and analytics project for a federal government client. The ideal candidate will be comfortable working directly with clients in both a consulti...
  • 24 Days Ago

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Quality Analyst
  • HORIBA
  • Piscataway, NJ
  • Job Description Job Description HORIBA is a global group of companies that develops, manufactures and provides an extens...
  • 3/28/2024 12:00:00 AM

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Quality Analyst
  • Integrated Resources
  • Exton, PA
  • Job Title: Quality Analyst Job Location: Exton, PA Job Duration: 12 months Pay Range: $35 - $40/hr. on W2 Job Descriptio...
  • 3/28/2024 12:00:00 AM

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Quality Analyst
  • KYYBA, Inc
  • Quincy, MA
  • NA
  • 3/28/2024 12:00:00 AM

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IT Quality Analyst
  • General Dynamics Information Technology
  • Fort Belvoir, VA
  • GDIT has an opening for an IT Quality Analyst Sr. position supporting the Defense Threat Reduction Agency (DTRA) Defense...
  • 3/28/2024 12:00:00 AM

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Quality Analyst
  • Technical Associates
  • Pineville, LA
  • Overview: We are looking for Quality Analysts who will be working on-site at an industrial plant. The person in this rol...
  • 3/27/2024 12:00:00 AM

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Quality Analyst
  • ChampionX
  • Freeport, TX
  • ChampionX has an immediate need for a Quality Assurance Associate in Freeport, TX If you are a passionate technical prof...
  • 3/27/2024 12:00:00 AM

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Quality Analyst
  • The Boldt Company
  • Appleton, WI
  • Job Description HOW YOUR ROLE FITS INTO BOLDT: Our Quality Analyst gathers and analyzes operations data for the organiza...
  • 3/26/2024 12:00:00 AM

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Quality Analyst
  • SID Global Solutions
  • Exton, PA
  • Job Title: QA Tester Location: Exton PA Full-time role Onsite Qualifications: Proven experience in manual testing method...
  • 3/25/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Total Quality Analyst jobs
$76,734 to $99,206

Total Quality Analyst in Buffalo, NY
Responsible for delivering the Total Quality Management initiatives in its entirety in addition to other initiatives to improve manufacturing performance that is part of the long-term.
January 31, 2020
Total Quality Analyst in Chico, CA
(B) Ensure that the definition of quality is understood and internalized by the employees.
February 14, 2020
Total Quality Analyst in Troy, NY
A quality management system is an established framework where businesses can manage its key processes.
February 17, 2020