Total Quality Analyst jobs in Bowie, MD

This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic call center environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!

Card Specialist Duties:
- Respond to members via email and phone calls to address inquiries and resolve issues.
- Analyze customer needs and recommend appropriate solutions
- Assist members with card applications and opening card products
- Assist with fraud prevention and detection measures as well as credit card disputes
- Communicate effectively with customers over the phone to address
- Promote and sell financial products and services

Card Specialist Requirements:
- Previous experience in a banking or financial services role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong analytical skills to assess customer needs and recommend appropriate solutions
- Knowledge of fraud prevention and detection measures
- Excellent communication skills, both verbal and written, to effectively interact with customers
- Ability to work in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Banking: 1 year (Preferred)
• Card: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Washington, DC 20037 (Preferred)

Work Location: In person