Total Quality Administrator jobs in Potomac, MD

Total Quality Administrator administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Being a Total Quality Administrator tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. Additionally, Total Quality Administrator incorporates methodologies such as Six Sigma, Lean, or Kaizen in total quality activities. Typically is certified as Green Belt. Typically requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Total Quality Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Total Quality Administrator typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

T
Bilingual Customer Service Representative
  • Total Quality Consulting
  • Washington, DC FULL_TIME
  • This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic banking environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!

    Role

    Assist customers with opening a wide variety of products and services. Advise members as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.

    Major Duties and Responsibilities

    DESCRIPTION

    • Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)
    • Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist customers with checkbooks, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc.
    • Assist customers with opening CD’s and educate customers as to penalties, earnings, etc.
    • Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.
    • Provide backup to tellers upon request.
    • Set up auto transfers and sign up customers for ACH transfers and wires.
    • Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.
    • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Once of Foreign Assets Control.

    Knowledge and Skills

    EXPERIENCE

    • Two to five years of similar or related experience, including time spent in preparatory positions. Experience may include customer service roles in banking, hospitality, retail, restaurants, or other such environments.

    EDUCATION/CERTIFICATIONS/LICENSES

    • High school degree or GED required.
    • Associates or Bachelors Degrees preferred.

    INTERPERSONAL SKILLS

    • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
    • ADA Requirements

    PHYSICAL REQUIREMENTS

    • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine oce equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

    WORKING CONDITIONS

    • Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

    MENTAL AND/OR EMOTIONAL REQUIREMENTS

    • Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

    Duties
    - Handle inbound and outbound calls in a professional and courteous manner
    - Provide exceptional customer service to resolve inquiries, issues, and complaints
    - Utilize effective communication skills to clearly and accurately convey information
    - Perform data entry and maintain accurate records of customer interactions
    - Analyze customer accounts and financial information to identify opportunities for sales or fraud prevention detection
    - Collaborate with team members to achieve individual and team goals
    - Adhere to company policies and procedures to ensure compliance with industry regulations

    Experience
    - Previous experience in a call center or customer service role preferred
    - Strong verbal and written communication skills in English and Spanish
    - Proficient in data entry and computer navigation
    - Ability to analyze customer information and identify sales opportunities or potential fraud
    - Excellent problem-solving skills and the ability to think quickly on your feet
    - Demonstrated ability to provide exceptional customer service in a fast-paced environment

    Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Please Also Note: If selected, we will conduct a simple assessment to check your Spanish speaking capabilities.

    Job Type: Full-time

    Pay: $22.00 - $28.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Customer service: 1 year (Preferred)

    Language:

    • Spanish (Required)

    Ability to Commute:

    • Washington, DC 20037 (Preferred)

    Work Location: In person

  • 3 Days Ago

T
IT Systems Administrator
  • Total Systems Technologies Corporation
  • Washington, DC FULL_TIME
  • WHO ARE WE? Total Systems Technologies Corporation (TSTC) is an award-winning provider of full lifecycle program, investment, and security management consulting services that enable United States civi...
  • 1 Month Ago

U
Health Scientist Administrator - National Center for Excellence in Primary Care Research Director
  • US Agency for Healthcare Research and Quality
  • Rockville, MD FULL_TIME
  • Duties As the Director of the National Center for Excellence in Primary Care Research Program - Health Scientist Administrator, your major duties and responsibilities include: Supporting, stimulating,...
  • 11 Days Ago

2
Quality reviewer
  • 2M Quality
  • Aldie, VA FULL_TIME
  • This is a part time, 1099 position. Job duties include : Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professi...
  • 1 Day Ago

2
New Home Quality Reviewer
  • 2M Quality
  • Aldie, VA PART_TIME
  • This is a part time, 1099 position. Job duties include: Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professio...
  • 1 Day Ago

M
Data Quality Assurance Administrator with Security Clearance - Now Hiring
  • ManTech International
  • Warrenton, VA FULL_TIME
  • Secure our Nation, Ignite your Future Join the top Information Technology and Analytic professionals in the industry to make invaluable contributions to our national security on a daily basis. In this...
  • 11 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Total Quality Administrator jobs found in Potomac, MD area

C
Senior Trust Officer - Client Services
  • Chevy Chase Trust
  • Bethesda, MD
  • Position Summary: The Senior Trust Officer is responsible for all administrative tasks related to the client relationshi...
  • 3/29/2024 12:00:00 AM

C
Administrative Assistant to the CMO
  • Community Clinic Inc.
  • Silver Spring, MD
  • CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a ...
  • 3/29/2024 12:00:00 AM

A
Dermatologist opportunity in Rockville & Frederick Maryland
  • Anne Arundel Dermatology, P.A.
  • Rockville, MD
  • Anne Arundel Dermatology is a Premier Dermatology practice with a network in seven states. We have been serving patients...
  • 3/28/2024 12:00:00 AM

A
Dermatologist opportunity- Silver Spring, MD!
  • Anne Arundel Dermatology, P.A.
  • Silver Spring, MD
  • Anne Arundel Dermatology is an exclusive Dermatology practice and we are expanding our specialized services in the beaut...
  • 3/28/2024 12:00:00 AM

N
Sales Operation Coordinator
  • NextGen Global Resources
  • Silver Spring, MD
  • Job Description Job Description Description: "Job Summary: Provides support in sales administration, generates sales-rel...
  • 3/28/2024 12:00:00 AM

L
Quality Assurance Analyst
  • Leidos
  • Silver Spring, MD
  • Description Leidos has an opening for a Quality Assurance Analyst to support our National Oceanic and Atmospheric Admini...
  • 3/28/2024 12:00:00 AM

T
Director, Quality Assurance
  • Trace Systems
  • Vienna, VA
  • Overview: Job Title: Director, Quality Assurance Job Location: Tampa, FL or Vienna, VA Security Clearance: Active, in-sc...
  • 3/28/2024 12:00:00 AM

B
Director, Quality Assurance
  • BuildSubmarines.com
  • Vienna, VA
  • Overview: Job Title: Director, Quality Assurance Job Location: Tampa, FL or Vienna, VA Security Clearance: Active, in...
  • 3/25/2024 12:00:00 AM

Potomac (listen (help·info)) is a census-designated place (CDP) in Montgomery County, Maryland, United States, named for the nearby Potomac River. In 2013, CNNMoney listed Potomac as the most affluent town in all the United States, based on median household income. Potomac is also the seventh-most top-educated American small town according to Forbes. Bloomberg Businessweek labeled Potomac as the twenty-ninth-richest zip code in the United States in 2011, stating that it had the largest population of any U.S. town with a median income of more than $240,000. In 2012, The Higley Elite 100 publish...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Total Quality Administrator jobs
$102,897 to $128,504
Potomac, Maryland area prices
were up 1.3% from a year ago