Total Quality Administrator jobs in Massachusetts

At Mario's Quality Roofing, Siding & Windows we strive to make a difference in the lives of our employees, the community, and our industry. We provide our customers and the community throughout Massachusetts with top-quality residential and commercial roofing, siding and window services. Founded in 2005, we have experienced continuous growth through the years and pride ourselves on being one of the premier roofing contractors in the state.

Responsibilities:

• Coordinate office activities and operations to secure efficiency and compliance.
• Answer all phone calls and manage correspondence (e-mail, letters, packages etc.)
• Utilize computers (Word, Excel, CRM system) to create and update records / databases, generate reports, extract data, and coordinate with team members
• Welcome and provide service to walk-in customers and answer all incoming calls
• Apply for project permits, inspections, and certificates of completion upon request

Requirements:

• Excellent written / verbal communication, customer service and problem-solving skills.
• Ability to multitask while prioritizing, organizing and managing time efficiently to meet deadlines.
• Experience in a fast paced, administrative office environment.
• Ability to work independently or as part of a team.
• General knowledge of construction / building industry trends and regulations is preferred.
• Must be able to handle multi phone line system.
• Minimum of 2 years of experience in Microsoft Office

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Experience:

• Microsoft Office: 2 years (Preferred)
• Administrative experience: 1 year (Required)

Work Location: In person