Top Total Quality Executive oversees all aspects of an organization's total quality function. Develops and directs quality policies, standards, and programs designed to drive continuous improvement of organizational processes, products, and services. Being a Top Total Quality Executive develops budgets and sets strategy for investments in technology and assets. Directs cross functional teams and vendors in implementation of quality programs. Additionally, Top Total Quality Executive incorporates methodologies such as Six Sigma, Lean, or Kaizen in the design and implementation of total quality initiatives. Requires a bachelor's degree. Typically reports to COO or CEO. Manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. The Top Total Quality Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)
This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic call center environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Card Specialist Duties:
- Respond to members via email and phone calls to address inquiries and resolve issues.
- Analyze customer needs and recommend appropriate solutions
- Assist members with card applications and opening card products
- Assist with fraud prevention and detection measures as well as credit card disputes
- Communicate effectively with customers over the phone to address
- Promote and sell financial products and services
Card Specialist Requirements:
- Previous experience in a banking or financial services role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong analytical skills to assess customer needs and recommend appropriate solutions
- Knowledge of fraud prevention and detection measures
- Excellent communication skills, both verbal and written, to effectively interact with customers
- Ability to work in a fast-paced environment
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
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Ability to Commute:
Work Location: In person
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