Software Development Manager

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Company Overview:

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

While our roots are in direct marketing, we have a strong eCommerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, five (5) in Texas, two (2) in Florida and soon to be more.

Summary:

The Software Development Manager will play a key role in revolutionizing our software development platforms, ensuring both quality and standardization of the system using all features and functionality and making world-class, high-performance integrations to Best-of-Breed applications and ERP systems. The Software Development Manager will be responsible for analyzing high-level user requirements provided by key stakeholders within the business. The successful candidate will have the opportunity to develop and execute activities that advance our global eCommerce platform capabilities and other eCommerce initiatives. The Software Development Manager will work closely with cross functional business and technical teams, drive continuous improvement of the customer experience via new features and enhancements, optimization of integration points with WMS and other systems, and expand the functionality to new geographies and products.

What can you expect as a Software Development Manager at Scandinavian Tobacco Group?

• Manage re-platform team with project management, requirements definition, functional spec approval, QA, and change management activities as needed.
• Responsible for platform architecture and integrations to and from the web sites with our internal systems, working closely with other technical teams
• Works closely with functional business & technical teams in project prioritization, assigning work to the both employees and consultants, and provide technical strategy/guidance to the web development.
• Collaborate with other engineering teams to plan upcoming projects, operational and support activities to ensure smooth delivery of all activities assigned to the team.
• Establish metrics (KPIs) for all operational processes and initiatives; develop data presentation formats and reports on a weekly and monthly basis
• Monitor and enhance the performance of the team in the areas of productivity, quality support, customer satisfaction, and technical expertise by providing individual coaching feedback sessions that focus on improving customer satisfaction, communication skills and technical ability
• Meet department deadlines on time, with high quality results and agreed upon scope.
• Maintain system and data security at a high standard ensuring the confidentiality, integrity and availability of the websites are not compromised
• Deliver on excellent platform uptime guarantees and act as the higher-level escalation contact for the platform
• Adhere to industry best practice coding standards

Your areas of knowledge and expertise (that matter the most for this role):

• Bachelor's degree in computer science or an equivalent combination of education & experience
• 5 years working as a business/functional analyst in the design of eCommerce B2C websites or consulting experience in eCommerce delivering engagements for large organizations
• Advance level understanding of the Salesforce Commerce Cloud or a leading commercial eCommerce platform
• Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills, as well as the ability to communicate using PowerPoint (able to storyboard and create a compelling value proposition)

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

What happens next?

• You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
• We carefully review your application (over a nice cup of coffee).
• The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible
• If we are a match, you’ll receive an email or a call from our HR team
• And a final note for you to know - We'll get back to you — even if it's a no (for now)

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.