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THIS IS NOT A SALES ROLE!!!!

Social Factor has an exciting opportunity available for a full-time Account Executive. This role will be responsible for supporting the Client Service team and the day-to-day management of key client accounts. To excel, the Account Executive will be adept at partnering with project management, and owning administrative/tactical tasks and will need to demonstrate confidence in front of clients and internal leadership. The Account Executive will also need to support the senior client services lead on strategic initiatives for our clients. This person is a highly organized, detail-oriented, composed, and accountable team player. This role requires building strong relationships, being collaborative, and partnering with cross-department experts to support our client's businesses.

Qualifications:

• 2-3 years of relevant social media, agency, or big brand experience.

• Experience working with social media management platforms and key social platforms including Facebook, X, Instagram, Threads, YouTube, LinkedIn, Snapchat, and TikTok.

• Proven ability to drive projects and initiatives from start to finish.

• Ability to apply experience to participate in conversations with senior management to identify areas of opportunity or risk for a project. 

• Willingness to wear multiple hats and pitch in where needed, supporting the team and our efforts to create excellent work for our clients.

• Ability to collaborate effectively with all levels and functions. 

Responsibilities:

• Exhibit ownership of assigned responsibilities and be accountable for the progress and completion of all deliverables in a timely manner. 

• Simultaneously serve as day-to-day client services lead while supporting the senior client services lead with longer-term strategic initiatives.

• Act as support to senior client services leads across multiple pieces of business in preparing client presentations.

• Be a dependable, organized, and clear communicator with direct management and across departments.

• Ability to recognize the need for urgency and be driven to adhere to deadlines/due dates and timely responses to all client emails, messages, and chats.

• Partner with senior-level agency team members to effectively manage ever-changing priorities and coordinate other departments' generated deliverables. 

Client-Specific Tasks:

• Communicate with clients to define project requirements, objectives, and deadlines to effectively manage the team's workload.  

• Participate in internal and external status meetings, owning calendars, agendas, and conference reports - ensuring timely delivery.

• Ensure software and tool access requests are reviewed and fulfilled for approved users, and manage ongoing user access.

• Actively participate with team leads in preparing and facilitating weekly and monthly reports, as well as support the senior client services lead with quarterly business reviews.

• Maintain a library of social media and community best practices, design templates, and more.

Social Factor Culture

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you! The benefits and perks of a full-time position with Social Factor are unlimited paid time off, medical, dental, vision health insurance, 401K, flexible spending account, latest Apple technology, and an annual paid volunteer service day.