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Caliche's Frozen Custard in Roswell, NM is looking for a manager to join and lead our 28 person strong team. We are located on 3009 N Main St.. Our ideal candidate is self-driven, motivated, and hard-working.

JOB SUMMARY

Assistant and Store Managers contribute to Caliche’s success by leading a team to create and maintain the Caliche’s experience for our customers. Managers are required to regularly and customarily exercise discretion in managing the overall operation of a store location. In particular, the majority of time is spent supervising and directing the workforce, making staffing decisions (hiring, training, development, evaluating, disciplining, discharging, and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. Managers are responsible for modeling and acting in accordance with Caliche’s guiding principles.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

In a management position, you will be required to:

*Demonstrated experience at building community relationships *Ability to communicate clearly and concisely, both orally and in writing *Ability to manage store operations independently *Ability to manage effectively in a fast-paced environment *Ability to manage multiple situations simultaneously *Ability to manage resources to ensure that established service levels are achieved at all times *Interpersonal skills *Knowledge of customer service techniques *Knowledge of supervisory practices and procedures *Organization and planning skills *Strong problem-solving skills *Team-building skills *Strong leadership skills, with ability to coach and mentor others *Ability to plan and prioritize workload *Ability to handle confidential and sensitive information

PHYSICAL REQUIREMENTS

*Be able to stand for extended periods of time (6-7 hours) *Frequent, continual, intermittent, flexing or rotation of the wrist(s) and spine *Occasional pushing, pulling, lifting or carrying to 40lbs independently and safely *POS Register and store equipment usage *Constant reaching, turning, and performing precision work around the store *Constant communication between trainees and upper management while exchanging ideas with them

QUALIFICATIONS & REQUIREMENTS

Leadership

*Setting goals for the location’s team, developing organizational capability, and modeling how everyone works together. *Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for their team. *Displays a “customer comes first” attitude by training and holding team members accountable for providing the highest-level of customer service. *Drives the implementation of company programs by developing action plans and directly motivating and instructing their team to implement them with the goal to meet operational and organizational objectives. *Manages with integrity, honesty, and knowledge to promote Caliche’s values and beliefs that make up the fabric of Caliche’s culture. *Plans, identifies, communicates, and delegates appropriate responsibilities and practices to ensure smooth flow of store operations. *Provides coaching and direction to their team to take action and to achieve operational goals. *Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to their team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for their team, managing execution, and measuring results:

*Monitors and manages store staffing levels to ensure team development and talent acquisition to achieve and maintain store operational requirements. *Utilizes existing tools to identify and prioritize communication and regularly uses discretion to filter communication to the store’s team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Business Requirements

Providing functional expertise and executing functional responsibilities:

*Ensures adherence to applicable wage and hour laws for nonexempt employees and minors. *Solicits customer feedback to understand customer needs and the needs of the local community. *Maintains regular and consistent attendance and punctuality. *Responds to immediate store needs. *Uses all operational tools to plan for and achieve operational excellence within the store. *Tools include: Labor Scheduling, Weekly Prime Cost Reports, Monthly Store Performance Reports, Inventory Management, and Staff Meetings. *Uses discretion in accessing external resources to support store operations. *Resources include: Employee resources, equipment purchases, equipment repair, marketing, food, and gift card purchases and/or trades. *Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Employee Development and Team Building

Providing employees with coaching, feedback, and developmental opportunities and building effective teams:

*Actively manages store team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team-member performance. *Manages ongoing employee performance using performance management tools to support organizational objectives. *Challenges and inspires team members to achieve business results. *Develops and maintains positive relationships with employees by understanding and addressing individual motivation, needs, and concerns. *Ensures team members adhere to legal and operational compliance requirements. *Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as finding new, creative and effective methods of recognition. *Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.

BENEFITS

*Highly competitive compensation designed for long-term employment *Negotiable benefits *Free meals (1 per working shift) *No graveyards *Employee recognition programs *Fun and friendly work environment *Flexible hours *Advancement opportunities

We are looking forward to hearing from you!

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Caliche's Frozen Custard: Caliche's Frozen Custard is looking for self-driven, motivated, and trustworthy individuals to join our team! We are a local New Mexico business with more than 25 years of experience serving the best frozen custard treats and hot dogs in the southwest! Whether you're looking for your first job or have years of experience, we are looking for the best individuals available to join our team! Being a Team Member at Caliche's teaches you great work ethic and the necessary skills to become successful in any venture post Caliche's employment. We also provide plenty of great growth opportunities/ career forming opportunities for our team members who rise to the occasion. We are known for working very well with students and provide some of the best, most flexible hours, that compliment MOST school schedules. Come join a fast local growing company with years of experience! Our current hours of Operation: M-TH (11AM-9PM), F-S (11AM-10PM), SU (12PM-9PM) Our shifts are from Open-5PM and 5PM-Close. We require that all team members to be available to work weekends. DISCLAIMER FOR SUBMITTING APPLICATION: When applying, please take the time to fill out our pre-employment questions. We WILL NOT consider any applicants who do not answer all three questions. Learn more about us at www.caliches.com.

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