Top Retail Banking Executive jobs in Marysville, WA

Top Retail Banking Executive leads and directs all retail banking functions. Develops branch financial and service delivery performance goals and objectives and monitors results. Being a Top Retail Banking Executive oversees branch administration and operations and establishes policies and procedures that drive efficient operations and regulatory compliance. Guides product development and implementation to provide profitable and competitive service offerings. Additionally, Top Retail Banking Executive develops branch staff and management. May require an advanced degree. Typically reports to top management. The Top Retail Banking Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)

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Banking specialist
  • Heritage Bank
  • Oak Harbor, WA FULL_TIME
  • Base Salary Range : Level I-$17.52 -$20.59 -$23.66 per hourLevel II- $17.65 - $21.62 - $25.59 per hourSenior- $18.16 - $22.

    70 - $27.25 per hourDepending on qualifications and experience Customer Service Center Representative (Customer Care Banking Center Specialist) I, II or Senior may be considered.

    At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.

    Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.

    Position Overview : Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes?

    Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity!Heritage Bank is seeking a Customer Care Banking Center Specialist at our Oak Harbor Branch in Oak Harbor, WA.

    Customer Care Banking Center Specialistsare a driving force of the Bank to many of our customers and non-customers alike, and we are looking for people who want more than just a job who want to make a difference in the communities where we live and work.

    Our organization has a positive core culture and a commitment to excellence through continuous improvement.Individuals on this team help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.

    Level I and II positions available depending on experience.This position is Full Time; typical schedule is Monday Friday8 : 30 a.

    m to 5 : 30 p.mand rotating Saturdays 9 : 00 a.m to 1 : 00 p.m. Flexibility is required to work to ensure adequate staffing for training or employee absences.

    The successful candidate will be able to : Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.

    Build and maintain strong relationships with all internal and external customers. Perform and / or assist with a full range of customer service oriented telephone activities;

    responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed.

    Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.

    Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.

    Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits.

    Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and / or for additional research or resolution.

    Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships.

    Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities.

    Maintains accurate and up to date knowledge of the Bank’s products, services, policies and procedures as well as federal and state compliance requirements.

    Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.

    Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities.

    Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.

    Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

    Requirements : High School Diploma or equivalent - required. Job-specific and / or ongoing participation in Bank sponsored education may be required.

    Level I- Minimum 6 months to a year of recent experience in retail banking and / or bank operations, with emphasis on providing exceptional customer service, within a financial services and / or service center industry required.

    Level II - 2 years recent experience in retail banking, bank operations and / or a service / call center environment, with working knowledge and experience in multiple functions including online / electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems required.

    Senior -3 years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry required.

    Call center experience in a lead capacity preferred.Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service.

    Ability to maintain and manage personal composure when confronted with a difficult situation and / or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management.

    Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding / follow up or technical issues over the phone, in person and via email;

    with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence preferred.

    Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy;

    with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.

    Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.

    Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.

    Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment.

    Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook);

    knowledge of telephony hardware / software and contact center specific applications preferred, with the ability to learn and adapt to new technologies quickly.

    Understanding and working knowledge of the Bank’s core processing / operating system and experience using Cisco telecommunication systems preferred.

    Working Environment / Conditions : Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.

    Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and / or rotating schedule, Saturday’s and / or extended hours, as needed.

    Physical Demands / Effort : Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone.

    Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.

    Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.

    Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) Heritage Bank is an Equal Opportunity Employer Salary Range DisclaimerThe base salary range represents the min, mid and max of Heritage Bank’s salary range for this position.

    Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.

    The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees.

    Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and / or bonuses.

    Street : 450 SW Bayshore DriveCity : Oak HarborZipCode : 98277

    Last updated : 2024-03-06

  • 20 Days Ago

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ACCOUNT MANAGER
  • PENTEX TOP LEFT, LLC
  • Arlington, WA FULL_TIME
  • Position Description: IT'S TIME TO MAKE YOUR MARK IN AN EXCITING NEW CAREER! We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ow...
  • 20 Days Ago

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ACCOUNT MANAGER
  • PENTEX TOP LEFT, LLC
  • Everett, WA FULL_TIME
  • Position Description: IT'S TIME TO MAKE YOUR MARK IN AN EXCITING NEW CAREER! We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ow...
  • 10 Days Ago

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Retail Merchandiser
  • Winston Retail
  • Marysville, WA PART_TIME
  • Overview Job Summary: A Retail Merchandiser works with one or more of Winston’s clients to support their on-floor presence by expediting stock to the selling floor. The key focus will be on product pl...
  • 22 Days Ago

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Retail Sales Associate
  • Staples Retail
  • Marysville, WA PART_TIME
  • As a Sales Associate, you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You’ll provide exceptional customer service and have our...
  • 4 Days Ago

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Retail Merchandiser Team Lead
  • SAS Retail
  • Camano Island, WA FULL_TIME
  • Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. ...
  • 1 Month Ago

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0 Top Retail Banking Executive jobs found in Marysville, WA area

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Portfolio Manager
  • GBC International Bank
  • Shoreline, WA
  • Job Summary The Portfolio Manager owns primary responsibility for the underwriting quality, portfolio administration, th...
  • 3/29/2024 12:00:00 AM

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Bank Advisor |$23/hr on W2 | Remote in Phoenix, AZ
  • Vaco
  • Seattle, WA
  • Job Title: Bank Teller Location: Remote in Phoenix, AZ Duration: 12-months Contract (Possible extension/conversion) Pay ...
  • 3/29/2024 12:00:00 AM

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Personal Banker Stanwood
  • WELLS FARGO BANK
  • Stanwood, WA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Assistant Branch Manager
  • VERITY CREDIT UNION GROUP
  • Seattle, WA
  • Job Details Job Location Wallingford - Seattle, WA Description Verity is hiring for an Assistant Branch Manager at our W...
  • 3/28/2024 12:00:00 AM

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Loss Prevention Officer - Seattle Airport Marriott Hotel
  • Spirehotels
  • Seattle, WA
  • **Loss Prevention Officer - Seattle Airport Marriott Hotel** + **Job Tracking ID**: 512688-758639 + **Job Location**: Se...
  • 3/27/2024 12:00:00 AM

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Personal Banker Edmonds
  • WELLS FARGO BANK
  • Edmonds, WA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Seattle, WA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Seattle, WA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

According to the United States Census Bureau's 2010 census, Marysville has a total area of 20.94 square miles (54.2 km2)—20.68 square miles (53.6 km2) of land and 0.26 square miles (0.67 km2) of water. The city is located in the northwestern part of Snohomish County in Western Washington, approximately 35 miles (56 km) north of Seattle.:3 Marysville's city limits are generally bound to the south by Ebey Slough (part of the Snohomish River delta) and Sopher Hill Road, to the west by Interstate 5 and the Tulalip Indian Reservation, to the north by the city of Arlington, and to the east by the Ce...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Retail Banking Executive jobs
$351,086 to $684,933
Marysville, Washington area prices
were up 2.9% from a year ago

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