Top Product Support Executive jobs in West Fargo, ND

Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

D
Service Desk Analyst - Product Support
  • DDI America
  • Fargo, ND OTHER
  • Location: West Fargo, ND


    A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

    Job Information

    The Service Desk Analyst will provide Level 1 support to Bobcat dealers and customers relating to Digital/Telematics inquiries and physical product inquiries relating to attachment compatibility and specifications. The Service Desk Analyst logs requests, resolves inquiries (within area of expertise or via documented solutions), and escalates remaining issues to Level 2 technical product support teams. The Service Desk Analyst manages the progress of cases and provides a response or updates to the impacted customer and/or dealership.

    Role & Responsibility

    • Supports Bobcat Digital Applications and Telematics specific inquiries.
    • Supports Bobcat Iron Product & Attachment specific inquiries.
    • Records all customer contacts (chat, phone, email, and electronic form) into the CRM ticketing system and provides resolution within area of expertise.
    • Utilizes context clues and established Knowledge Center Support articles to resolve customer issues.
    • Escalates unresolved service requests/issues to Level 2 technical product support teams.
    • Facilitates communication and follow up between technical support teams and the customer.
    • Creates knowledge articles and provide cross training to service desk team to assist in issue resolution.
    • Participates in reviews of incoming connected machines issues to recommend solutions that reduce or eliminate customer support requests.

    Job Requirement

    FORMAL EDUCATION REQUIREMENT:

    Bachelor’s degree in a Business, Communications, or related field or comparable work experience in Customer Service or Service/Help Desk environments.

    EXPERIENCE, KNOWLEDGE & SKILLS

    • Basic job standards include basic computer skills, ability to follow written instructions.
    • Strong oral and written communication skills
    • Able to work in a group environment and collaborate on issues.
    • Customer Service or Service/Help Desk experience preferred.
    • Experience creating documents such as work instructions.
    • Minimum Experience: 0>2 years
    • Travel Standard :< 10%

    Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

    Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.

    Beware of Fraudulent Job Offers and Solicitations

    Any legitimate job offer will be preceded by an official selection process.

  • 2 Days Ago

P
Paid Product Tester
  • Product Review Jobs
  • NEW EFFINGTON, SD FULL_TIME
  • Compensation: Varies per assignment. Up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsThank you for your interest in becoming a Paid Product Tester. This opportunity is for completi...
  • Just Posted

P
Paid Product Tester
  • Product Review Jobs
  • Grenville, SD FULL_TIME
  • Compensation: Varies per assignment. Up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsThank you for your interest in becoming a Paid Product Tester. This opportunity is for completi...
  • Just Posted

P
Paid Product Tester
  • Product Review Jobs
  • MARVIN, SD FULL_TIME
  • Compensation: Varies per assignment. Up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsThank you for your interest in becoming a Paid Product Tester. This opportunity is for completi...
  • Just Posted

P
Paid Product Tester
  • Product Review Jobs
  • PEEVER, SD FULL_TIME
  • Compensation: Varies per assignment. Up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsThank you for your interest in becoming a Paid Product Tester. This opportunity is for completi...
  • Just Posted

P
Paid Product Tester
  • Product Review Jobs
  • FORT RANSOM, ND FULL_TIME
  • Compensation: Varies per assignment. Up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsThank you for your interest in becoming a Paid Product Tester. This opportunity is for completi...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Top Product Support Executive jobs found in West Fargo, ND area

A
FT Client Support Specialist (Work From Home)>
  • Adentro
  • West Fargo, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental, and vision / 401K - As a C...
  • 3/28/2024 12:00:00 AM

A
FT Client Support Specialist (Work From Home)>
  • Adentro
  • Fargo, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental, and vision / 401K - As a C...
  • 3/28/2024 12:00:00 AM

A
FT Client Support Specialist (Work From Home)>
  • Adentro
  • Moorhead, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental, and vision / 401K - As a C...
  • 3/28/2024 12:00:00 AM

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • West Fargo, ND
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

S
Retail Crime Investigator
  • SpartanNash Company
  • West Fargo, ND
  • At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our sup...
  • 3/28/2024 12:00:00 AM

A
Inventory Control Specialist Sheyenne Dakota, Inc
  • Anova Microsystems, Inc.
  • West Fargo, ND
  • **Inventory Control Specialist Sheyenne Dakota, Inc** Production - Indirect West Fargo, North Dakota Bring your unique t...
  • 3/28/2024 12:00:00 AM

D
Retail Support Associate - Temporary
  • Duluth Trading Company
  • West Fargo, ND
  • ** Retail Support Associate - Temporary** **Job Category****:** Retail **Requisition Number****:** RETAI03850 Showing 1 ...
  • 3/28/2024 12:00:00 AM

D
Assistant Store Manager White House Black Market
  • Dinjob
  • West Fargo, ND
  • Job Ref#: 5613 Brand: White House Black Market Category: Retail Assistant Manager Job Type: Full-time Location: West Acr...
  • 3/28/2024 12:00:00 AM

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Product Support Executive jobs
$214,847 to $347,838
West Fargo, North Dakota area prices
were up 0.8% from a year ago

Top Product Support Executive in Charlotte, NC
CAPA is a good manufacturing practice concept, it which product failures are investigated to correct their current occurrence and also prevent similar occurrences in the future.
December 22, 2019
Top Product Support Executive in Tuscaloosa, AL
Document control is a function of managing and controlling product documentation.
December 03, 2019
Top Product Support Executive in New Orleans, LA
Production support is the practice of supporting the IT systems/applications.   A production support executive receives requests from end-users and analyzes these requests and responds to the end user with a best possible solution.
December 15, 2019