Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Location: West Fargo, ND
A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
The Service Desk Analyst will provide Level 1 support to Bobcat dealers and customers relating to Digital/Telematics inquiries and physical product inquiries relating to attachment compatibility and specifications. The Service Desk Analyst logs requests, resolves inquiries (within area of expertise or via documented solutions), and escalates remaining issues to Level 2 technical product support teams. The Service Desk Analyst manages the progress of cases and provides a response or updates to the impacted customer and/or dealership.
FORMAL EDUCATION REQUIREMENT:
Bachelor’s degree in a Business, Communications, or related field or comparable work experience in Customer Service or Service/Help Desk environments.
EXPERIENCE, KNOWLEDGE & SKILLS
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.
Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.
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