Top Product Support Executive jobs in San Diego, CA

Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Product support
  • QuidelOrtho
  • San Diego, CA FULL_TIME
  • The Opportunity

    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine.

    We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

    Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked.

    Join us in our mission to transform the power of diagnostics into a healthier future for all.

    The Role

    As we continue to grow as QuidelOrtho, we are seeking a Product Support Associate to join our Quality Assurance and Compliance team.

    Under general supervision, the scope of this position is responsible for assisting senior staff in carrying out moderately complex product support investigations involving a variety of laboratory methods, equipment and procedures.

    This position will be onsite full-time at our San Diego, CA - Summers Ridge site.

    The Responsibilities

    • Process and investigate customer complaints to determine root cause(s)*Ensure accurate documentation of the complaint evaluation and investigation results within assigned complaint records.
    • Conduct and document basic investigations and experimentation including data collection, summary and initial analysis.
    • Escalates potential product performance issues or quality system issues.
    • Monitor and maintain necessary laboratory supplies and retention samples, with approval by senior department staff.
    • Maintain records of laboratory activities, notebooks and procedural documents.
    • Generate written reports as required and directed to document complaint investigations and / or projects.
    • Operate laboratory equipment and perform routine maintenance / repair.
    • Carries out duties in compliance with established business policies.
    • Perform other duties & projects as assigned.
    • Perform other work-related duties as assigned.

    The Individual

    Required :

    • BA / BS in biology, chemistry, physics or related field with laboratory coursework directly applicable to duties required or equivalent work experience in lieu of degree.
    • Zero to two years of related experience.
    • Demonstrated skills in carrying out laboratory / research assignments with general guidance in an accurate, effective manner.
    • Knowledge and ability to use electronic complaint systems as well as MS Office.
    • Excellent written and verbal communication skills.
    • Demonstrates commitment to the development, implementation and effectiveness of Quidel Quality Management System per ISO, FDA, and other regulatory agencies.
    • Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.

    Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities.

    Preferred :

    Knowledgeable of federal and other regulations, e.g. QSR's, ISO, ISO 13485, CMDR.

    The Key Working Relationships

    Internal Partners :

    • Interacts with all technical functions (such as but not limited to Manufacturing, Engineering, Quality, R&D, and Regulatory) on a continual basis presenting technical expertise and support as needed.
    • Participates in cross-functional teams and may lead / support interdepartmental project team / s.

    External Partners :

    Vendors and customers.

    The Work Environment

    The work environment characteristics are representative of an office, laboratory and manufacturing environment. This role is required to operate equipment and conduct tasks in a safe manner, adhering to established guidelines and applicable regulations.

    Work will include handling of viral and bacterial hazards as well as infectious or potentially infectious bodily fluids, tissues and samples.

    Position requires ability to lift up to 30 lbs. on occasion. Up to 80% of time at desk or in a lab setting, walking, standing, and sitting for long periods of time are routine to accomplish tasks in this role.

    20% of the time in meetings or on the phone. Specific vision abilities required by this job include close and distance vision and the ability to adjust focus.

    Position requires use of Personal Protective Equipment as posted.

    Salary Transparency

    The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data.

    At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case.

    The salary range for this position is $41,000 to $69,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays.

    All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

    Equal Opportunity

    QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties.

    If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com .

    LI-TO1

    Last updated : 2024-03-02

  • 23 Days Ago

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Executive and Macintosh Support Technician
  • Neurocrine Biosciences
  • San Diego, CA FULL_TIME
  • Who We Are:At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as pa...
  • 26 Days Ago

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Product demonstrator
  • Product Connections
  • San Diego, CA FULL_TIME
  • Job Posting Overview Weekly Pay Flexible Schedule Fun Work Environment Career Advancement Opportunities Online and / or on-the-job training This part time associate samples products for suppliers with...
  • 1 Month Ago

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Product Demonstrator Part Time
  • Product Connections
  • San Diego, CA PART_TIME
  • Job PostingOverview Weekly PayFlexible Schedule Fun Work Environment Career Advancement OpportunitiesOnline and/or on-the-job training This part time associate samples products for suppliers within a ...
  • 4 Days Ago

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Integrated Product Support Manager
  • General Atomics
  • San Diego, CA FULL_TIME
  • General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, ai...
  • 22 Days Ago

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Product Support Specialist
  • Rollease Acmeda
  • San Diego, CA FULL_TIME
  • The Technical Support Specialist will provide technical support for all Automate products. The individual in this role will deliver superior customer service support through the effective use of inter...
  • 1 Day Ago

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0 Top Product Support Executive jobs found in San Diego, CA area

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Product Support Tech I - Remote
  • Vets Hired
  • San Diego, CA
  • About the job Product Support Tech I - Remote This position provides a variety of technical operating and service advice...
  • 3/28/2024 12:00:00 AM

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Administrative Production Support Specialist - Public Accounting Firm - Remote
  • Profitwise Accounting
  • San Diego, CA
  • **The Company:** We aren't your average accountants. We are technology-forward, opportunity-driven, and excel at providi...
  • 3/28/2024 12:00:00 AM

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FT Client Support Specialist (Work From Home)>
  • Adentro
  • San Diego, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental, and vision / 401K - As a C...
  • 3/28/2024 12:00:00 AM

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.Net Application Support Analyst
  • JobRialto
  • San Diego, CA
  • •Experience in Production Support and Maintenance Projects •Worked in incident, problem and change management •Good unde...
  • 3/28/2024 12:00:00 AM

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Application Content Management Developer
  • Tandym Group
  • San Diego, CA
  • A growing services company in California is looking to add a new Application Content Management Developer to their growi...
  • 3/27/2024 12:00:00 AM

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Manufacturing Engineer, Electromechanical Assemble
  • Marquee Staffing - WFS
  • San Diego, CA
  • Job Description Job Description MANUFACTURING ENGINEER This position's responsibilities include coordinating new product...
  • 3/26/2024 12:00:00 AM

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Production Support Engineer - (Remote & Onsite 1 Day a week) - LOCALS ONLY
  • Zillion Technologies, Inc.
  • San Diego, CA
  • US CITIZENS / GREEN CARD / EAD GREEN CARD HOLDERS HOLDERS ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ...
  • 3/25/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • San Diego, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Product Support Executive jobs
$247,127 to $400,099
San Diego, California area prices
were up 2.6% from a year ago

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Document control is a function of managing and controlling product documentation.
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Production support is the practice of supporting the IT systems/applications.   A production support executive receives requests from end-users and analyzes these requests and responds to the end user with a best possible solution.
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