Top Product Support Executive jobs in Minnesota

Job#: 2022634

Job Description:

EXECUTIVE SUPPORT TECHNICIAN

Job Description

Executive Support Technician will assist executive leadership and their staff. This position requires a candidate with excellent customer service skills with an emphasis on executive leadership, and a professional disposition. Also, a candidate is expected to have strong technical support skills, analytical skills, and verbal/written communication skills. A candidate will also support audio video technologies, and ideally have a minimum 3 years of AV support experience.

Additional Job Description

The position requires an exemplary background in customer service and excellent verbal/written communication skills, as well as technical support and analytical skills. A candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary Knowledge articles with the express goal of providing the best executive experience possible. Tasks include but are not limited to:

• Installation and technical support of executive hardware, operating systems and applications, in-person and/or remote.
• Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
• Support executive meetings including audio visual, on-site & off-site venues
• Perform cursory site evaluations and risk analysis for executive board meetings
• Be readily available to take support calls from executives and their support staff

Education/Work Experience: Degree in technical area and 4 to 6 years of experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.