Top Product Support Executive jobs in Massachusetts

Position Summary

The successful candidate will work and support Executive level Schneider Electric employees in North America (USA, Canada, and Mexico). TES Tech Partner position is customer-facing and responds to employee requests, deliver resolutions, support critical projects, and advise on selecting technology devices and tools for business use. This role is part of a small team focused on delivering proactive top-tier support to our executive teams. This role has a focus on Software issue resolution, upkeep for any and all Executives in this locaiton. 

Essential Responsibilities:

• Provide White-Glove support for Senior Executives
• Create, Receive, Monitor, Maintain and Resolve work tickets
• Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)
• Maintain on-site presence at designated service locations to support end users
• Software installation and support in accordance with Schneider standards
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
• Training end users on how to operate office automation equipment as requested
• Hardware platform troubleshooting and management
• Software platform troubleshooting and management
• Perform secure password management for all provided passwords
• Support access to corporate network/wireless and applications (both on network as well as over VPN)
• Coordinate execution of tasks with guidance from Service Desk representatives
• Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
• Coordinate with external vendors for service of location infrastructure components.
• Other IT related duties as assigned
• Although rare, occasional off hours work may be required based on situation. 

Qualifications:

• 7 years of technical support experience, previous deskside technician support experience
• Previous experience supporting Senior Management and Executive level personnel strongly preferred
• Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed
• Proactive, forward-thinking to anticipate and address issues before they become problems.
• Office 365 experience
• ITIL and ITSM experience preferred
• 7 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments
• 7 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience
• Experience with Microsoft SCCM
• Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications
• Strong knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication
• Strong knowledge of LAN and WiFi technologies
• Strong working knowledge of Active Directory
• Ability to resolve complicated technical issues under pressure
• Ability to explain complicated technical problems in non-technical terms

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
12% organic growth
135 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.