Top Product Support Executive jobs in El Cajon, CA

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.

Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson's disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie

About the Role:

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• Provide prompt and effective technical support to Neurocrine executives

• Act as a subject matter expert on MacOS-related technologies, offering guidance and assistance to both Neurocrine Executives and IT colleagues

• Configure and maintain MacOS-based systems, ensuring they align with security, compliance, and performance standards

• Collaborate with IT teams to design, implement, and maintain MacOS-related infrastructure, including deployment, patch management, and inventory tracking

• Act as a subject matter expert on MacOS-related technologies, offering guidance and assistance to both Neurocrine Executives and IT colleagues

• Collaborate with facilities and audiovisual teams to set up and support Neurocrine Executive meetings, ensuring seamless integration of AV equipment and technology

• Stay informed about industry best practices and emerging trends in MacOS IT support and AV technology, applying relevant knowledge to enhance the organization's capabilities

• Mentor other technicians, contractors, and temporary workers

• Install and configure computer hardware, software, systems, phones, mobile devices, and printers

• Test new technology and provide feedback and recommendations

• Setup new hire systems and equipment

• Monitor and maintain cloud applications including Office 365

• Respond in a timely manner to service issues and requests

• Notate all work in service-now ticketing system

• Repair and replace equipment as necessary

• Other duties as required

• High School Diploma / Associates degree and 6 years of related experience as an IT support specialist OR

• BS/BA in Computer Science or technical field and 2 years of related experience as an IT support specialist

• MCP certified preferred

• Complete understanding of Microsoft Windows 7 and 10 operating system.

• Advanced knowledge and support of cloud applications including Office 365

• Ability to lift and carry heavy equipment

• Ability to maintain professional attitude under high demand situations

• Works with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment.

• Expert with iPhone and iPad setup and support

• In-depth knowledge of JAMF Software

• Has developed specialized skills through job-related training and considerable on-the-job experience

• Applies in-depth skills and understanding in multiple processes and procedures to carry out assignments or has developed these skills in a single area

• Demonstrated problem solving skills

• Exceptional oral and written communication skills

• Strong interpersonal skill with the ability to work with various team members and maintain a positive attitude

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Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.

We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

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