Top Patient Care Services Executive jobs in Sierra Vista, AZ

Primary City/State:

Sun City, Arizona

Department Name:

Nursing Admin-HH Int

Work Shift:

Day

Job Category:

Administrative Services

Primary Location Salary Range:

$21.63 - $32.45 / hour, based on education & experience

In accordance with State Pay Transparency Rules.

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.

Banner Hospice and Palliative Care is a fully integrated provider of high-quality, compassionate advanced illness and end-of-life care serving patients across the Metro Phoenix area and in Northern Colorado. Banner Hospice is ranked among the Top 100 U.S. Hospice providers. Banner Palliative Care and Hospice consistently outperforms the national benchmarks and other regional hospice agencies in the CMS Hospice Quality Reporting Program publicly reported metrics. We are interconnected across the Banner Health system serving as Banner’s advanced illness resource partner to our hospitals, clinics, health plans, and other service lines. Banner Palliative Care and Hospice is proud to provide medical care lead by a team comprised entirely of physicians board certified in Hospice and Palliative Medicine

As the Patient Services Coordinator for Banner Home Health and Hospice, you will have the opportunity to provide administrative assistance and in hospice operations such as admission, scheduling, billing, and contracting. This is a hybrid position - Thursday - Monday 7:30am - 4:00pm, with an in-office rotation every two weeks.

Locations:

• Greeley, CO

• Payson, AZ

• Tucson, AZ

• Sun City, AZ

Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.

POSITION SUMMARY

This position is responsible for providing support for the daily operations of a department, function, or center to ensure smooth workflow and operation. This position is responsible for scheduling employees and clients to ensure full caseloads, minimize travel time and mileage while observing patient/family specific needs. The incumbent is responsible for researching problems with visit and billing activities and make necessary corrections to ensure clean claim. This position partners with clinical care team to ensure seamless experience for the patient and their family across the entire continuum of their treatment.

CORE FUNCTIONS
1. Schedules all direct care staff to ensure full caseloads, minimize travel time and mileage while observing patient/family specific needs. Updates schedules as changes occur. Maintains accurate employee schedules and schedule new clients appropriately. Notifies staff of assignments.

2. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

3. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records.

4. Assists in department management processes included but not limited to: payroll, special projects, reports, training & education.

5. Researches discrepancies between visit and billing activities, when required. Works with supervisor, patient financial services, intake, and insurance to resolve the issue and adjust activity as indicated.

6. Generates daily operational reports to reconcile visits statuses and communicates the information to the appropriate team member. Organizes patient start of care, tracks, files, and provides appropriate documentation to staff.

7. Provides phone coverage when requested/assigned. Provides back-up to other functions as requested/assigned. Performs data entry and maintains employee and client information. Provides customer service to all internal and external customers.

8. Maintains high quality and accurate scheduling of clinician and client schedules with physician orders and appropriate authorizations. The incumbent must maintain excellent customer service internally and externally and make sure that all data is entered accurately and timely for billing purposes. The incumbent must prioritize duties when, on occasion, needs conflict. Unusual problems with clients/families or employees are referred to the next level of management.

MINIMUM QUALIFICATIONS

Must possess a general knowledge of healthcare administration as normally obtained through the completion of an associate’s degree in business, healthcare administration or related field. Skills and abilities normally gained with three to five years of experience in home health, similar home care services or related field. Proficient knowledge of clerical and administrative services. Excellent communication skills, highly organized and responsive.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

2024-07-04

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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