Top Patient Care Services Executive jobs in Cincinnati, OH

Top Patient Care Services Executive directs, plans, develops, and implements patient care programs and services. Creates and implements policies and procedures for care delivery. Being a Top Patient Care Services Executive manages all clinical patient care functions including nursing services, and ancillary services such as radiology, laboratory, pharmacy, rehabilitation and social services. Monitors the performance of patient care services, benchmarks the performance against government agency standards, and implements changes as necessary. Additionally, Top Patient Care Services Executive assists top management in resolving operational issues and developing strategic plans for improved patient care. Typically requires an advanced degree. Typically reports to top management. The Top Patient Care Services Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Patient Care Services Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)

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Tactical Supervisor- Owner Services
  • Executive Jet Management
  • Cincinnati, OH FULL_TIME
  • Purpose of Position

    The Owner Services Tactical Supervisor is responsible to the Director, Owner Services for monitoring and managing service disruptions to Owners. The Owner Services Tactical Supervisor is responsible for injecting experience into the Owner Service operations of the day including proactively briefing OS teams on events that may impact operations, and service recoveries. The Owner Services Tactical Supervisor conducts employee check-ins and annual performance evaluations, provides call quality and email standards coaching, manages training, manages payroll and ensures budget compliance.This position is responsible for monitoring and ensuring accurate and timely communication with the Owner Service team(s) during service disruptions, and ensuring the proper documentation is complete and accurate. This position includes occasional performance of the duties of the Director, Owner Services on a fill-in basis.

    Tasks and Responsibilities

    • Provides assistance to the Director and Vice President with daily operations of the department including but not limited to: workflow management, pass down briefings, task management, trip reviews and quality control (QC) trip reviews with the team. Monitors and briefs the team on scheduling, weather, international issues, airport restrictions and ATC developments that may impact the day.; checks in hourly with Account Managers; monitoring the daily workload and facilitating the workflow of the team; working with the Director to develop and monitor the work schedule; helping to create and implement team development activities; providing regular feedback on team progress and customer satisfaction. Oversees Account Managers to ensure that all itineraries are prepared correctly to include documentation for all new reservations, confirming both arrival and departure reservations with the Owner, and that catering and ground requirements are met. Fills in for the Director as needed. Monitors Owner Services and barriers to customer satisfaction on off shift hours.
    • Monitors and works with team to document, investigate and problem-solve issues as they occur to avoid escalating when possible; facilitates problem resolution with other departments including Finance, Charter and the Flight Center to resolve owner issues. Keeps the Director informed by communicating resolutions and escalating issues when necessary.
    • Partners with other departments to ensure consistent and exclusive service is provided for each customer interaction, for example: works with Owners and their representatives to follow up on Owner surveys; recommend process improvements; provides resolution and/or responses to Owners when deemed appropriate and necessary. Partners with Finance to ensure any invoice or expense disputes are quickly and satisfactorily remedied.
    • Acts as champion for team unity, cohesiveness and overall morale. Works with Director to ensure Account Managers feel welcome, prepared, empowered and an important part of the team. May work one on one to resolve individual training issues or assigns individuals to an Account Manager, Senior. Coaches, trains and acts as a role model and mentor for new hire indoctrination and training. Communicates levels of progress to Directors. Assists Director with semi-annual performance check ins and call quality coaching of Account Managers.
    • Is assigned special projects including team metrics and tasks assigned by the Director and/or Vice President. Occasionally leads team meetings and provides feedback on barriers to excellent customer service to the Director.
    • Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

    Years of Experience

    4-6 years of experience

    Core Competencies

    Attitude
    Related Education or Training
    Interest in Company & Position
    Initiative
    Knowledge of Specific Job Skills
    Communication & Listening Skills
    Related Job Experience

    Knowledge, Skills, Abilities and Other (KSAOs)

    • Demonstrated competency as an Account Manager, Senior with the ability to fill in for the Director, OS.
    • Consistently meets or exceeds expectations from a performance and attendance perspective for at least one year prior to assuming the position of Tactical Supervisor.
    • Demonstrated leadership skills with strong ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
    • Proven ability to work effectively in a team environment with the confidence to comfortably and proactively take a lead role when the need presents itself.
    • Strong verbal and written communication skills with the ability to clearly and effectively communicate to all levels of employees and management as well as with Owners and vendors.
    • Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
    • Possess the ability to work current day tasks and issues while concurrently focusing on identifying ways to improve processes and procedures to continuously develop a more proactive approach to providing service.
    • Proven ability to independently recognize and address potential operational issues and offer ideas for areas of improvement.
    • Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software including but not limited to IJet II.
    • Must be located in Cincinnati, OH.

    Benefits Package:

    EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
    Additional benefits include:

    • Generous 401(k) company match - EJM will match 61% of your contributions
    • Company-paid life insurance
    • Flexible Spending Account (FSA)
    • Prescription Drug Benefit Plan
    • Three (3) plus weeks of paid time off – accrued on first day of employment


    Executive Jet Management is an equal opportunity employer
    To ensure a safe environment, we conduct pre-employment drug screening and background checks

  • 5 Days Ago

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Workforce Operations Business Analyst, Patient Care Services
  • The Christ Hospital Health Network
  • Cincinnati, OH FULL_TIME
  • The primary purpose of the Human Resources Business Analyst, Patient Care Services position is to provide workforce operations analytical support, and HR services to assigned client groups. The Workfo...
  • 17 Days Ago

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Patient care technician
  • US Renal Care
  • Cincinnati, OH FULL_TIME
  • Mission Diversity Inspiration Growth OUR MISSION At U.S. Renal Care, we're changing the lives of everyone living with kidney disease. OUR DIVERSITY IS OUR STRENGTH At USRC, we are building a culture o...
  • 22 Days Ago

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Patient care technician
  • DaVita Kidney Care
  • Cincinnati, OH FULL_TIME
  • 4435 Aicholtz RdSte 800b, Cincinnati, Ohio, 45245-1690, United States of America Dialysis Trained PCT that is certified for our Skilled Nursing Facility in Fairfield 5K bonus available 3 days a week 6...
  • 22 Days Ago

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Patient care technician
  • DaVita Kidney Care
  • Covington, KY FULL_TIME
  • 1500 James Simpson Jr WaySuite 1100, Covington, Kentucky, 41011, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You ...
  • 25 Days Ago

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Patient Care Technician
  • Fresenius Medical Care
  • Fairfield, OH FULL_TIME
  • PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with o...
  • 4 Days Ago

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0 Top Patient Care Services Executive jobs found in Cincinnati, OH area

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Pest Control Service Rep
  • Hawx Services, LLC
  • Fort Thomas, KY
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

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Pest Control Service Rep
  • Hawx Services, LLC
  • Cincinnati, OH
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

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Pest Control Service Rep
  • Hawx Services, LLC
  • Covington, KY
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

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Pest Control Service Rep
  • Hawx Services, LLC
  • Newport, KY
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

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Guest Services Rep
  • Vista Host, Inc.
  • Florence, KY
  • **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / Gene...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Florence, KY
  • ** Customer Service Rep** Location: Florence, KY, US, 41042 Company: 1100-Applied Industrial Technologies ***SCOPE OF RE...
  • 3/26/2024 12:00:00 AM

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Customer Service Rep. I
  • Arkansasbride
  • Batesville, IN
  • **Customer Service Rep. I** * Company: * Updated: 2/11/2022 * **Location:** Batesville * **Status:** * **Salary:** * **J...
  • 3/24/2024 12:00:00 AM

Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Patient Care Services Executive jobs
$279,693 to $409,809
Cincinnati, Ohio area prices
were up 1.1% from a year ago