Top Network Service Executive oversees, plans, and directs all network related service activities for a telecommunications organization. Designs, develops, and administers policies and processes that ensure customer satisfaction. Being a Top Network Service Executive works with related functions (operations, sales) to develop and improve customer support operations. Requires a bachelor's degree. Additionally, Top Network Service Executive typically reports to top management. The Top Network Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Network Service Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary:
This is a Network Operations Position that requires the candidate to have practical working experience in field operations and In-depth understanding and knowledge of CISCO networking systems including LAN, WAN, firewalls, routers, switches Wi-Fi, and equipment installation. Geographically maintaining network services throughout Solano County includes 6 cities, 4 Data Centers and 60 MDF and IDF locations. This is a leadership position that requires a high level of hands on experience in a primarily Cisco environment. Along with team members this position will be responsible for the day-to-day operational responsibilities for supporting and securing the Solano County network infrastructure. Our environment is primarily Cisco products so recent experience must include working primarily with Cisco equipment.
Please note that this position requires passing a California Law Enforcement Telecommunications System (CLETS) background check, and authorization to work in the United States (see below for specifics).
https://www.fbi.gov/services/cjis
Duties and Responsibilities:
• Administers the day-to-day operational readiness of the Solano County Network Infrastructure
• Responds to daily service requests or trouble calls using the Service Now Ticketing system.
• Ability to communicate with people with various levels of technical knowledge
• Diagnostic and problem-solving skills to troubleshoot problems and find solutions,
• Responds to LAN, WAN and Wireless network outages, able to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Manages MDF and IDF infrastructure, configures network equipment to support Data and VoIP QOS to Cisco phones. Runs patch cords to user network jacks to appropriate VLANs, runs fiber patch cords as needed to extend network resources.
• Configures and manages secure network access via Cisco ISE
• Ability to manage several projects simultaneously from design to implementation
• Manages wireless access points through Cisco Wireless LAN Controllers
• Managing all stages in life cycle of network/communications hardware/software including design, testing, maintenance, upgrades/refresh
• Responds to critical outages after hours as needed
• Using Visio, documents network topology and provides drawings as needed
• Manages asset inventory of network equipment
• Works with various IT Service towers to resolve complex issues and or project support
• Manages APC UPS Backup systems.
Education and Experience:
5 years of experience in a similar position and/or any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. At least one of the following certifications:
CCNA, CCNP, COMPTIA Network
Security Certs Desirable
Knowledge, Skills and Abilities:
• Working knowledge of common networking routing protocols EIGRP/BGP/OSPF
• Hands on knowledge working with L3 Routers and Switches – ISR4K, C9606, C9407
• Hands on experience working with Cisco switch stacks – Catalyst 9300, 9200, 3750, and working with LACP Port Channels and Trunks
• Network QoS and Security measures - ACL, TACACS , Port Security,
• Experience working with Cisco ACI and Nexus switches
High level of experience in the Cisco routing and switching
• Working knowledge of wireless networking, wireless LAN controllers, lightweight access point configuration and installation
• Can identify and work with various types of Fiber Optic Cable, Single Mode, Multi-Mode, OM3
• Working knowledge of SD-WAN Cisco Meraki platform – configuring and installing MX, MR and MS devices
• Knowledge of Cisco DNA Center, SolarWinds, and Service desirable - Able to leverage network management tools in the identification and response to security incidents and faults.
• Creating topology network drawings in Visio and maintain comprehensive system documentation
• Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection)
• Experience with “cloud” services such as IAAS, SAAS and Azure
• Able to Work with department members and interface with resources from other groups, able to manage critical situations and maintain positive relationships with colleagues and clients
• Excellent verbal and written communication skills
• Participate in the problem investigation of connectivity incidents related to network devices, provide recommendations to improve reliability and availability, or reduce recovery time
• Configure and maintain security appliances Firewalls/ASA
• Applying network security upgrades on a consistent and timely basis
Work Environment:
Physical Demands:
Avenu Summary:
Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
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