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Description

Job Summary/Overview

The Network Administrator I is responsible for ensuring the stable operation of the corporate networks. This includes installing, configuring, maintaining, monitoring, supporting, and optimizing all network hardware and communication links. This position plays a critical role in the operation of the corporate enterprise networks and is an entry-level Network position within the company.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in other areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides network implementation and support to corporate operations
• Remains current with new and emerging Network infrastructure technology and security standards
• Configures and installs various Network devices and services within the Company Enterprise Network and other corporate entity Networks (i.e. routers, switches, firewalls, load balancers, VPN, and QoS)
• Provides technical Help Desk Tier-2 support as needed
• Escalates Network related issues to the Network Administrator II and the Network and Server Operations Manager, as needed
• Helps evaluate and recommend Network improvements and system upgrades
• Understands IPv4/v6 addressing, performs addressing management
• Provides Network support to Enterprise, VPN, and Wi-Fi users
• Assists with maintenance of servers and associated hardware, applications, services, and settings for all corporate Information Technology (IT) systems
• Develops and monitors policies for use of network resources
• Participates in business continuity and disaster recovery strategies, performs failover testing, ensures recovery time objectives (RTOs) are met
• Evaluates and recommends security improvements and system upgrades
• Monitors system resource utilization, trends, and Network capacity planning
• Helps troubleshoots network performance issues
• Documents processes, procedures, and support instructions for employees and IT personnel
• Ensures that timely and accurate notification of Network issues are being communicated to the business and that all outages are being escalated accordingly with IT personnel and vendor/carrier partners
• Ensures all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to IT leadership
• Participates in change control routine, documenting all changes/additions to Network infrastructure to ensure minimal disruption to production system
• Performs on-call work as necessary, which may include after-hours (nights and weekends)
• Monitors system resource utilization, trending, and Network capacity planning
• Evaluates and recommends security improvements and system upgrades
• Performs all duties in adherence to company standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• Associate’s Degree in Information Technology or related field preferred
• Network or IT-related certifications preferred
• 2 years of practical experience in Information Technology required
• 2 years of practical experience in Network Administration/Engineering environments required
• Experience with Microsoft Networking and Windows Server operating systems
• Experience with Active Directory, DNS, and DHCP, Exchange Server
• Experience with Cisco switches, routers and other network devices
• Experience with Watchguard and SonicWall Firewalls and VPN
• Experience with Ubiquiti, Ruckus, and other enterprise Wi-Fi systems

Skills and Knowledge:

• Must be able to read, write and understand English and have good verbal and written communication skills
• Fundamental knowledge of networking concepts
• Proven network operations and network performance analysis skills
• Hands-on equipment installation and troubleshooting capabilities
• Ability to work independently under minimal supervision and with a team
• Strong analytical problem-solving skills and the ability to follow complicated instructions accurately
• Familiarity with network and server management and monitoring tools
• Exceptional critical thinking and problem solving ability
• Security oriented; able and willing to promote security initiatives in the organization
• Strong interpersonal skills to assist non-technical individuals with complex technical issues

Personal Attributes:

• Highly organized, can do, cross-functional collaborator
• Self-motivated
• Inquisitive, detail-oriented with strong technological and analytical skills
• Honesty and integrity
• Strong work ethic
• Continuous learner
• Commitment to diversity, equity and inclusion

Certifications or Licenses

Certifications: Network or IT-related certifications preferred

A valid Florida Driver’s License with acceptable driving history is required

Qualifications

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities. Drug free work place.