Top Network Control Center Executive jobs in West Haven, CT

Top Network Control Center Executive plans and directs all aspects of network control services within the network. Responsible for the overall performance of network traffic. Being a Top Network Control Center Executive assesses the network's current and future needs in accordance with the budget. Requires a bachelor's degree in area of specialty. Additionally, Top Network Control Center Executive typically reports to a top management. The Top Network Control Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Network Control Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Call Center Representative, Tier 1
  • Community Health Network of Connecticut, Inc.
  • Wallingford, CT FULL_TIME
  •  

    Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative. Please be sure to indicate the staffing agency that you are working with on your application. Call Center and/or Customer Service experience is required. Please note: This temporary assignment is remote, full time and estimated to run through June 2024.

    Primary Responsibilities: 

    • Community Health Network’s Call Center Representative Tier 1 is responsible for answering member /provider questions via telephone, written or electronic media on specified lines of business as assigned, documenting inquiries, grievances, providing accurate and timely information to callers regarding benefit and network information and all other issues as indicated.

    Tasks Performed: 

    • Answer incoming inquiries from members and providers, ensuring high level service and productivity; consistently adheres to all privacy and security standards in verifying caller’s ID and ability to share PHI; verifies member eligibility and/or provider participation using appropriate data sources; responds accurately and appropriately to member and provider inquiries using appropriate resources; consistently treats members and providers with courtesy and respect as evidenced by review of written documentation, call monitoring and satisfaction survey results; is able to adhere to attendance and productivity standards; resolves routine member/provider concerns received through any media; appropriately escalates complex cases/issues to more senior reps. or management; utilizes language line services when needed; and makes outbound calls or call backs as assigned.
    • Documentation is clear/concise stating caller concern, actions taken, next steps/disposition of call.

    Essential Functions:

    • Answer member and provider requests according to department standards to support contractual requirements: meeting or exceeding ASA of 90% of calls answered within 60 seconds, abandonment rate of less than 5%; hold time of less than 3 minutes.
    • Consistent use of PhonePro skills and; techniques; accurately identify, assess, document and address caller needs and steps taken to fulfill those needs. 
    • Appropriately assesses need for referral to ICM/ other programs and community resources; demonstrate appropriate adherence to department standards evidenced through department audit results; seeks assistance when appropriate; documents/researches inquiries grievances promptly; maintain and seek to expand knowledge of program requirements and benefits; utilizes resource materials to ensure accurate information is provided; adheres to CHNCT's company policies. 
    • Documents clear/concisely. 
    • Computer proficient. 
    • Performs other tasks as required. 
    • Representatives must have adequate space and privacy to accommodate a work at home set up. 
    • This is a telecommuting position that requires working from a HIPAA-compliant home workspace, via employee-supplied high-speed internet connection on company-supplied computer workstation and telephone technology. Incumbents are responsible for exercising proper care of all company-supplied equipment, and for returning said equipment in good worker upon transfer or termination of employment.

    Desired Education: High school diploma or secondary education

    Desired Degree: High school diploma or GED

    Desired Job Experience: One year in a customer service role in a health care setting. Call center experience or face to face customer service experience.

    CHNCT is an equal opportunity, affirmative action employer m/f/d/v and proud of the diversity of our workforce. 

    Important Note to Applicants:  CHNCT as a company feels very strongly that we need to do what we can to help control the spread of COVID-19 infections. Therefore, all employees, contractors, consultants and agency temporary staff are required to be fully vaccinated to work at CHNCT. Reasonable accommodations for medical or religious exemptions will be provided with appropriate documentation for positions that do not have in-person/member visitation requirements.

  • 15 Days Ago

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Infection Control Nurse - RN
  • Arden House Center - Hamden, CT
  • Hamden, CT FULL_TIME
  • Genesis HealthCare is the nation's leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing ho...
  • 9 Days Ago

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Executive Administrative Assistant
  • CHILDRENS CENTER OF HAMDEN INC
  • Hamden, CT OTHER
  • Job Details Level: Experienced Job Location: The Childrens Center of Hamden - Hamden, CT Position Type: Full Time Education Level: High School Salary Range: $40,000.00 - $50,000.00 Salary/year Travel ...
  • 1 Day Ago

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Pest control technician
  • Fox Pest Control
  • New Haven, CT FULL_TIME
  • Why Fox Pest Control? Whatever your goals are, we believe every person has the potential to be a leader . Our teams are built on all of us working together to help every team member truly feel known, ...
  • 22 Days Ago

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Entry Level Pest Control Technicians
  • Fox Pest Control
  • Oxford, CT FULL_TIME
  • Why Fox Pest Control? Whatever your goals are, we believe every person has the potential to be a leader. Our teams are built on all of us working together to help every team member truly feel known, v...
  • 18 Days Ago

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Entry Level Pest Control Technicians
  • Fox Pest Control
  • Oxford, CT FULL_TIME
  • Why Fox Pest Control? Whatever your goals are, we believe every person has the potential to be a leader. Our teams are built on all of us working together to help every team member truly feel known, v...
  • 22 Days Ago

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0 Top Network Control Center Executive jobs found in West Haven, CT area

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • West Haven, CT
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • New Haven, CT
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Mysocialwiz
  • West Haven, CT
  • Job Description Job Description Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You ...
  • 3/27/2024 12:00:00 AM

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Contact Center Agent
  • Stamford Health
  • Stamford, CT
  • Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has a...
  • 3/27/2024 12:00:00 AM

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Call Center Agent (Part-Time)-4
  • U-Haul
  • Orange, CT
  • Location: 83 Water St, New Haven, Connecticut 06511 United States of America U-Haul is looking for someone who enjoys be...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • West Haven, CT
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • West Haven, CT
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

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Call Center Agent
  • AXE Elite USA
  • Hartford, CT
  • Job Description Job Description We are a one-stop shop that offers a multitude of solutions to small and medium business...
  • 3/24/2024 12:00:00 AM

West Haven is a city in New Haven County, Connecticut, United States. At the 2010 census, the population of the city was 55,564. According to the U.S. Census Bureau, the city has a total area of 11 square miles (28 km2), of which 10.75 square miles (27.8 km2) is land .2 square miles (0.52 km2), or 1.54%, is water. West Haven has 3.5 miles (5.6 km) of publicly accessible beaches, which is one-quarter of the publicly accessible beaches in Connecticut. The hilly Allingtown district of the city is home to the University of New Haven. West Haven is located in the south-central portion of Connecticu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Network Control Center Executive jobs
$168,723 to $213,725
West Haven, Connecticut area prices
were up 1.7% from a year ago

Top Network Control Center Executive in Charleston, SC
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
February 05, 2020