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Job Title: Market Manager (level 1, 2, 3)

FLSA Status: Exempt / PG as defined below in table.

Reports to: Area Director

POSITION OVERVIEW

The Market Manager leads the activities of several stores in a designated market region. This role typically is responsible for one primary store (as the “store manager”) and then 3-4 other stores. The Market Manager is responsible for tactical execution of strategic plans around safety and people initiatives, operations strategy and direction, as well as ensuring the overall profit of the locations assigned.

JOB RESPONSIBILITIES

• Leadership:
  • Ensures that Company Talent Initiatives are supported and encourages.
  • Monitors and updates current talent pool by using available tools and metrics.
  • Keeping constant review of educational opportunities for employees.
  • Supports and participates in recruiting, hiring, and training of qualified personnel.
  • Is responsible for creating plans for stores in conjunction with the Area Director’s Strategic plans.
  • Develops and supervises a strong management team at each location within their area of responsibility.
  • Resolves employee and customer relations concerns and issues.
  • Conducts performance reviews and career development conversation in conjunction with Commercial Tire HR and Training initiatives.
  • Champions safe work practices and Commercial Tire’s safety guidelines and standards.
  • References and uses the Company Polices and Procedures to hold employees accountable and for education, documentation and conversation purposes.
  • Shares best practices with other Market Managers and Area Directors.

• 
  Store Support
  • Develops implementation strategy to support changes in include process, policy, people changes.
  • Works with Area Director to identify operational inefficiencies, gaps and opportunities. Creates and ensures execution of corrective actions to improvement plan.
  • Ensures that stores are providing customers with knowledgeable, courteous and prompt service.
  • Ensures stores are compliant with fleet management practices (driving, cleanliness, and maintenance).
  • Supports, reviews and implements annual business plan, including sales and financial performance for designated locations.
  • Performs no less than monthly store walk throughs to ensure store locations are consistently clean, maintained and updated accordingly. Must turn in report of these walk throughs.

• Reporting/Data
  • Reviews analyses of activities, costs, operations and forecast data with the Area Director to determine Region and store progress toward stated goals and objectives.
  • Supports key projects, processes and performance reports, data and analysis.
  • Reviews sales plans with Area Director to ensure that potential markets are reached in Region. Monitors productivity logs and makes needed adjustments with employees.
  • Follows up and ensures completion of audit follow up – noncompliant items.

• Other duties as assigned.

COMPETENCIES AND SKILLS

• Process Management
• Planning
• Problem Solving
• Building Effective Teams
• Organizational Agility
• Presentation/Communication Skills

QUALIFICATIONS – Unless indicated otherwise, these are required

• High school diploma or equivalent
• 2 year Associated or College Degree (preferred)
• 5 years plus leadership experience in an operational setting.
• Must be proficient in Microsoft Suite (word, outlook, excel).
• Insurable Driving Record and valid driver’s license.
• Regular attendance and punctuality is required and is an essential job function.

Level 1, 2, 3 determination as listed below: