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This is a permanent position with SIRVA BGRS Worldwide, Inc!

Location- Oakbrook Terrace, IL(Onsite)

This position is the 2nd in command. The Lead helps the Manager oversee approximately 5 Customs Import Specialists who are responsible for clearing shipments in the US and billing those files. The role therefore requires mentoring, coaching and training the brokers within the team and helping the manager ensure they have the tools, skills, and attitude to achieve service standards.

Qualifications and Preferred Skills

• Excellent Excel skills

• Strong analytical skills

• Access skills preferred

• 3-5 years of industry experience preferred

• Customer service background

• Communication: Strong written and oral communication, negotiations

• Culture: Customer Service and sales focused

• Analytical: Understanding of revenue, expense, margin, basic math (calculate weight, density, rates, etc), data-based problem solving

• Geographic: Basic country knowledge

• Organization: Time management, setting priorities, multi-tasking, deadline oriented

• Teamwork: Ability to work with different cultures

• Results-oriented: Metrics

• Computer skills: Mainframe experience a plus, Microsoft office and outlook, Excel and Access proficient

• Education and Certification Requirements

• 4-year degree preferred

• Licensed as US Customs Broker

If you're interested in learning more please click on direct job link and upload your updated resume https://globalus63.dayforcehcm.com/CandidatePortal/en-US/sirva/Posting/View/5100

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