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Enterprise Excellence (EE) is a group within the Operations and Technology (O&T) organization that designs solutions to enhance transparency, empowers Operations and Functions to improve processes and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health.

Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to deploy across the enterprise.

The Engagement team within EE is a conduit between the internal user/Ops and Function Managers, and the EE Product Owners and Execution Team. The Engagement team will develop new relationships and partnerships, as well as maintain existing ones, with a clear goal of identifying and delivering fit-for-purpose solutions to address process reengineering needs.

Responsibilities:

• Lead discovery sessions with internal clients to understand and document their detailed needs
• Develop requirements / user stories to identify fit-for-purpose solutions
• Apply process modelling standards to map current and future state process flows (when applicable)
• Support data analysis with client to ensure full utilization of solutions and troubleshoot production issues
• Manage work intake requests on behalf of clients
• Draft test cases in-line with requirements and user stories, and agree with user-base
• Collaborate with users while in production and ensure all defects are addressed with appropriate retesting
• Capture metric improvement and benefit realization
• Schedule regular engagement with user base and partner closely with Product Owners to improve products based off user feedback and experience
• Ensure deployed products are being fully utilized by user-base to maximize value
• Establish and continue to mature a benefit tracking and realization mechanism
• Clearly present and showcase analysis, proposals, and/or completed work by the team

Qualifications:

• 10 years of experience, preferably in Corporate and Investment products and processes
• Finance experience is a plus
• Excellent management of global teams driving process standardization, including end-to-end process documentation, governance and insights
• Demonstrate a commitment to quality and strict attention to detail
• Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
• Quick learner with an analytical and flexible thinking style
• Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Excellent MS PowerPoint / presentation creation skills

Education:

• Bachelors degree, Masters preferred

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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