#129060 Employee Relations Coordinator

DESCRIPTION

The Office of Employee Relations is responsible for balancing a tripartite role of strengthening the relationship between employees and managers, adjudicating workplace concerns, and ensuring that organizational policies are followed consistently. The Employee Relations Coordinator (ER Coordinator) is part of a centralized team of Employee Relations Professionals who provide services to the Health System and Health Sciences enterprise (approximately 20,000 employees).

The ER Coordinator is the first point of contact for ER inquiries received via phone, handling many inbound and outbound calls to and from clients, listening to client needs/issues, and providing helpful solutions to their problems. The ER Coordinator will liaison with the ER team on matters of concern to ensure effective inquiry receipt, tracking, triage, and response. The incumbent will provide high-level support to ER staff concerning case coordination, analysis, preparation of communications, reports, and recommendations. The incumbent will take the lead responsibility for generating internal and external reports, including requests for information from legal partners and public records requests. Other responsibilities include but are not limited to performing a wide range of duties that require high-level analysis, tact, sensitivity, independent judgment, diplomacy, organizational skills, flexibility, and discretion.

MINIMUM QUALIFICATIONS

• Six years of related experience, education/training, OR a Bachelor’s degree in related area plus two years of related experience/training.

• Knowledge of employee relations function and other subject areas of human resources.

• Proven skills to guide managers and employees on complex and significant employee relations issues.

• Proficient knowledge of applicable state and federal laws and regulations.

• Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively.

• Strong writing, editing, and proofreading skills to produce correspondence and other materials that reflect professionalism and attention to detail.

• Advanced organizational, analytical, and problem-solving skills to conduct analysis and develop recommendations.

• Strong critical thinking and analytical skills, especially in complex and nuanced situations.

• Proven resilience in managing a demanding caseload, balancing shifting priorities, and meeting deadlines.

• Demonstrated ability to remain calm and professional when working in high-conflict and crisis situations.

PREFERRED QUALIFICATIONS

• Professional experience performing employee relations activities in higher education and/or public sector.

• Professional experience working in a union environment.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.