Top Division Information Technology Executive establishes and directs the strategic planning, implementation, and operation of a division's information technology department. Oversees the selection of hardware and software that will support current operations and accomplish long-term business objectives. Being a Top Division Information Technology Executive tracks technology trends and identifies new opportunities to enhance efficiency and gain a competitive advantage. Requires a bachelor's degree. Additionally, Top Division Information Technology Executive typically reports to top management. The Top Division Information Technology Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Division Information Technology Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job ID | 2024-5617 | # of Openings | 2 | Category | Technical Services & Operations |
General IT Support:
1. Function as IT coordinator for customer. Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
2. Field general IT questions/issues as needed. Provide direct IT support to personnel if a problem requires quick action
3. Execute employee on-boarding and off-boarding IT-actions.
4. Manage hardware/software requests to include:
5. Assist offices/individuals by providing support/advice for completing hardware/software requests.
6. Assist in the approval, installation, configuration and ongoing support of unique, non enterprise software.
7. Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems (i.e., DOE Network, SSIMS) network or software configuration, in compliance with proper security principles.
8. Assist in IT-related tasks associated with the implementation of enterprise system hardware and software initiatives such as ApproveIt, Bluebeam, e-signature, and E-distribution etc.
9. Coordinate/manage senior management IT requests.
10.Provide or arrange specialized training for unique hardware or software (i.e., Skype, Remedy entries, IT HW/SW Request process, VTC scheduling etc.).
11.Monitors status of open Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements. Ensure compliance with Help Desk Service
Level Expectations.
12.Identify IT-related trends and problems that prevent customer from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.
Special Projects Support (Project Management):
1. Develop, assist, or implement efforts to streamline NRLFO IT-related processes utilizing common NNL processes/systems wherever possible; however, any processes utilized (either enterprise- established or NRLFO-customized) should be the same for all
customer employees (regardless of site) whenever practicable.
2. Coordinate IT support for project oriented IT requests.
3. Make recommendations, provide input, and utilize/leverage IT systems and technologies to assist users to be more efficient and effective in their work. Coordinate or provide software application development.
Information Communication Technologies (voice, data, and videoconferencing):
1. Assist in telecommunication items (scheduling and troubleshooting).
2. Ensure new/transferred employees' telecommunications needs are met using current process or by developing common procedures to include direct customer feedback.
General Administrative Duties:
1. Build/develop, maintain, review, actively follow, and regularly update any documents that track the progress of IT-related tasks and projects/initiatives.
2. Interface/communicate with staff to ensure tasks and priorities are understood and completed effectively.
3. Routinely/periodically brief IT managers on the progress of IT projects and initiatives.
4. Actively work to complete tasks, initiatives and projects to established completion dates and inform IT management when dates cannot be met and the reasons for missing completion dates.
5. Maintain awareness of cyber, physical security, and safety-related rules, policies and procedures. IT-support actions and practices should comply with those policies.
6. Understand, interact, and communicate with IT Department in order to effectively coordinate support IT initiatives/projects.
7. Develop, maintain, and document IT-related policies, processes and procedures utilizing the most effective IT tools or systems
Salary range: 70-95k.