Top Division Information Technology Executive establishes and directs the strategic planning, implementation, and operation of a division's information technology department. Oversees the selection of hardware and software that will support current operations and accomplish long-term business objectives. Being a Top Division Information Technology Executive tracks technology trends and identifies new opportunities to enhance efficiency and gain a competitive advantage. Requires a bachelor's degree. Additionally, Top Division Information Technology Executive typically reports to top management. The Top Division Information Technology Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Division Information Technology Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Client Services Technician, Information Technology-24000000H1
Description
Client Services Technician (Information Technology Technician 1 MR05)
Information Technology
University of Tennessee, Chattanooga
The Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Client Services Technician is to provide first-line support for all staff and students at the University of Tennessee at Chattanooga.
If the Technician cannot resolve the issue, they will escalate to advanced staff in other IT areas for resolution. The Technician is responsible for logging incidents and service requests while seeking to resolve them so that service levels, customer satisfaction, and targets are achieved and maintained.
Primary Responsibilities :
Utilizing remote support tools when necessary to address customer needs
The ideal candidate will possess the following :
Knows and executes on decisions which are within their scope
Knows and asks for assistance on decisions which are outside of their scope
Experience and knowledge with desktop operating systems including Windows and Mac OS
Application support knowledge
Incident management application knowledge
Interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Demonstrated problem-solving and multi-tasking skills
Good documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Review of applications will begin March 14, 2024, and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Minimum Qualifications : Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.
Preferred Qualifications : 1 year of troubleshooting technical support, 1 year of technical (hands-on) hardware & software installation experience, 1 year of Customer Service experience, and prior higher education experience are preferred.
Qualifications
Information Technology - Technical
Primary Location
US-Tennessee-Chattanooga
Organization
Office-Info&tech
Schedule
Full-timeCampus / InstituteChattanooga
Job Posting
Mar 4, 2024, 9 : 27 : 54 AM
Last updated : 2024-03-04
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