Top Division Information Technology Executive establishes and directs the strategic planning, implementation, and operation of a division's information technology department. Oversees the selection of hardware and software that will support current operations and accomplish long-term business objectives. Being a Top Division Information Technology Executive tracks technology trends and identifies new opportunities to enhance efficiency and gain a competitive advantage. Requires a bachelor's degree. Additionally, Top Division Information Technology Executive typically reports to top management. The Top Division Information Technology Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Division Information Technology Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Posting: FIELD SUPPORT SPECIALIST
Department of Corrections & Rehabilitation
$6,139.00 - $9,932.00 per Month
Final Filing Date: 3/26/2024
Do you want to apply your IT technical skills and experience to make a difference in a correctional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment?
The California Department of Corrections and Rehabilitation is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that support the CDCR mission. As an Information Technology Specialist I (ITS I) for Customer Service & Field Operations (CSFO), you will become an integral part of the IT team for the State Wide Information Field Team (SWIFT) Southern Region. The SWIFT teams provide a broad spectrum of support services to its customer base of over 3,000 users; located in over 180 locations throughout California.
Under direction of the Information Technology Supervisor II, the ITS I will independently perform functions within the CDCR SWIFT Southern Region, providing service for the Division of Adult Parole Operations (DAPO), Office of Peace Officer Selection (OPOS), Accounting Services Branch (ASB), Fire Camps, and other smaller branches of CDCR. The ITS I will provide 1st and 2nd level desktop support which includes planning for, installing, relocating, modifying, troubleshooting, tracking inventory, surveying (decommissioning) old IT equipment, and supporting all data processing equipment within a service area. The incumbent will take the lead on projects, prepare work plans, write reports, and make presentations. The selected candidate will work independently, with minimal supervision, in a peripatetic environment, rich in mobile technologies, including laptops and smart phones, with a diverse customer base. We are looking for a candidate with a diverse background that includes multi-level desktop support experience, strong hardware and software troubleshooting abilities, excellent customer service skills, and project management experience.
This position is located in San Bernardino County.
Most positions at CDCR Enterprise Information Services are eligible for telework. This position requires local in-person duties to be performed although some telework may be available.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 968.
CDCR employees are encouraged to use their existing CDCR email address on their application.
See attached Duty Statement to view the position's duties.
You will find additional information about the job in the Duty Statement.
SWIFT team positions are strategically placed in locations throughout California with consideration given to accessibility to supported sites, overall workload within a territory, and ability to provide cross-coverage to neighboring territories. The ITS I position requires frequent travel to field offices, and occasional after hours support due to operational need. This position is based out of the Parole Case Records office, located in Rancho Cucamonga, California.
This position is located in San Bernardino County.
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building and fostering a diverse workplace. We believe cultural diversity, backgrounds, experiences, perspectives, and unique identities should be honored, valued, and supported. We believe all staff should be empowered. CDCR/CCHCS are proud to foster inclusion and representation at all levels of both Departments.
Please visit our website to learn more about Enterprise Information Services.
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of offenders, by providing effective parole supervision, and implementing rehabilitative strategies to successfully reintegrate offenders into our communities.
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Candidates new to CDCR are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/26/2024Who May Apply
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.
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