Top Customer Service Executive jobs in West Fargo, ND

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Customer Service Executive jobs

U
County Executive Director - Expanded
  • US Farm Service Agency
  • Ellendale, ND FULL_TIME

  • Duties

    • Responsible for directing and managing program and administrative operations for one or more counties.
    • Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
    • Providing basic FSA farm loan program services.
    • May perform additional farm loan program assignments based on authorities delegated.
    • Performing office and field activities as needed to accomplish program objectives.
    • Managing and directs activities of subordinate staff.

    Requirements

    Conditions of Employment

    • You must be a US Citizen or US National.
    • Males born after 12/31/1959 must be Selective Service Registered or Exempt.
    • Must be a high school graduate or equivalent.
    • Must be 18 years of age or 17 years of age for high school graduates.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
    • Successful completion of one-year supervisory/managerial probationary period, if required.
    • Financial Disclosure Required (FSA-324).

    Qualifications

    Qualifications are in accordance with requirements in Handbook 27-PM.

    Applicants must meet all qualification and eligibility requirements by the closing date in the announcement. including the following specialized experience and/or education, as identified below:

    You may start at the CO-05 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite: OR
    • One year of qualifying general experience, equivalent to CO-4 or GS-4, applying office methods and procedures to provide clerical and limited technical support to any farm or agricultural program. OR
    • Combination of education and experience described above. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position.
    You may start at the CO-07 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite with a grade point average of at least 3.0 on a 4.0-point scale: OR
    • One year qualifying general experience equivalent to grade CO-5 or GS-5 applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position. OR
    • Combination of education and experience described above.
    You may start at the CO-09 level if you have one of the following qualifications:
    • A Masters or equivalent graduate degree or two full academic years of progressively higher-level graduate education leading to such a degree from an accredited college or university: OR
    • One year qualifying general experience equivalent to grade CO-7 or above or GS-7 or above applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties, and that shows your ability to learn the specific work of this position. Experience in providing program interpretation, and instruction for an agriculture program area or operational phases of farm loan programs. Such work experience included acquiring data and providing information to producers, farm loan borrowers and farming operations; writing summary reports; assisting staff with policy guidance; arranging and scheduling activities of subordinates to complete technical/clerical review: OR
    • One year supervisory experience
    • A combination of education and experience as listed above.
    You may start at the CO-11 level if you have one of the following qualifications:
    • One year of qualifyinggeneral experience at the CO-9 or GS-9 level directly related to the functions of the position to be filled or equivalent experience in a related activity. Experience in independently conducting agricultural operation or in the overall administration of one or more agricultural program areas.
    You may start at the CO-12 level if you have one of the following qualifications:
    • One year of qualifying general experience at the CO-11 or GS-11 level directly related to the functions of the position to be filled or equivalent experience in a related activity. Experience in administering or significantly impacting administration of one or more agricultural programs. Such work experience included providing technical information and assistance regarding farm programs to representative of business and community groups; leading in the development of local farm program policies; manages all day-to-day operations of the office; employs subordinate staff.

    Education

    College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit with your application package evidence that any education completed in a foreign institution was appropriately accredited by an accredited body recognized by the Secretary of the U.S. Department of Education as equivalent to U.S. Education standards. You may submit an unofficial copy of the transcript at the initial phase of the application process; however, if selected, you will be required to submit official transcripts prior to entering on duty. Please refer to the "How to Apply" section for instructions on submitting the transcript.

    Additional information

    • Veterans preference does not apply since this position is being advertised under Title 7 authorities.
    • Relocation expenses are not authorized.
    • When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
    • This is a Title 7, Non-Federal, Non-Civil Service position.
    • This announcement may be used to fill one or more vacancies.
    • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact: USDAs TARGET Center at 202-720-2600 (voice and TDD).
    • Optional - This position may be eligible to telework up to two (2) days per biweekly pay period (1 day per week) upon supervisory approval. This position may also be eligible for flexible work schedules in accordance with Department and Agency directives.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    All applicants will be considered on the basis of their education, experience, supervisory appraisal, training, awards and education as it relates to the qualification requirements and on the knowledge, skills, and abilities (KSA's) listed below.

    PLEASE READ THE FOLLOWING ELIGIBILITY QUESTIONS CAREFULLY. During the online application process, you will be asked to address the following items:

    • Describe your ability to plan work and make decisions independently. Be sure to include specific examples.
    • Describe your ability to identify and resolve problems. Be sure to include specific examples explaining the situation you encountered, the action you took, and the resolution you achieved.
    • Describe your ability to communicate orally and in writing being sure to include specific examples.
    • Describe your ability to supervise and lead people. Be sure to include specific examples including any supervisory or leadership roles you may have held.
    • Describe your knowledge of FSA farm programs and practices including details regarding how you obtained this knowledge.
    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on application documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

      • Resume that includes:
      1) Personal information such as name, address, contact information
      2) Education
      3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
      4) Other qualifications
      • For current or previous Federal or FSA County employees, you must attach a copy of your Most Recent Notification of Personnel Action SF-50, SF-50B, or equivalent, that provides current position, grade level, salary, and duty location. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
      • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
      • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
      If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

    • How to Apply

      Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

      Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, contact us at holly.andrews@usda.gov well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing.

      This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

      To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.

      NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.

      Once your application has submitted, we recommend you save or print your completed application and a screen print of uploaded document for your reference.

      Agency contact information

      Amber Briss

      Phone

      701-893-2208

      Email

      amber.briss@usda.gov

      Address

      Farm Service Agency - County Offices
      1025 28th Street SW
      Fargo, ND 58103
      US

      Next steps

      Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account at USAJOBS account to check your application status.

      You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    • Resume that includes:
    1) Personal information such as name, address, contact information
    2) Education
    3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
    4) Other qualifications
    • For current or previous Federal or FSA County employees, you must attach a copy of your Most Recent Notification of Personnel Action SF-50, SF-50B, or equivalent, that provides current position, grade level, salary, and duty location. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
    • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
    • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    Open to US Citizens and US Nationals.

  • 3 Days Ago
Apply this Job
C
Customer Account Executive (Inside Sales)
  • Comcast
  • Walker, MN FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
  • 12 Days Ago
Apply this Job
C
Customer Account Executive (Inside Sales)
  • Comcast
  • Glyndon, MN FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
  • 12 Days Ago
Apply this Job
T
Customer Service
  • Tuffy’s Pet Foods
  • Perham, MN FULL_TIME
  • Tuffy’s Pet Foods in Perham, MN is looking for one customer service to join our 4 person strong team. We are located on 145 1 St Ave N. Our ideal candidate is self-driven, ambitious, and reliable. Ben...
  • 10 Days Ago
Apply this Job
T
Managing Director of Investments
  • The Executive Group
  • Fargo, ND FULL_TIME
  • Managing Director of Investments, Fargo, ND Growing successful community bank is seeking tenured experience in financial planning and wealth management for a leadership role over their Investment and ...
  • 17 Days Ago
Apply this Job
M
Auto Service - Customer Service Rep
  • Motor Works Auto (Park Rapids)
  • Rapids, MN FULL_TIME
  • Motor Works Auto in Park Rapids, MN is calling all customer service and sales rock stars to apply to join our amazing sales team as a full-time Auto Service - Customer Service Rep! WHY YOU SHOULD JOIN...
  • 23 Days Ago
Apply this Job
View All Top Customer Service Executive Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Top Customer Service Executive jobs found in West Fargo, ND area

S
Patient Access Representative | Southpointe Endocrinology/Rheumatology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/16/2024 12:00:00 AM
Apply this job
S
Patient Access Representative | Radiology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/16/2024 12:00:00 AM
Apply this job
S
Patient Access Representative - Broadway Pulmonary (24 hrs/wk) Pul
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/16/2024 12:00:00 AM
Apply this job
G
Warehouse & Customer Relations Associate
  • GROVER GAMING
  • West Fargo, ND
  • Job Description Job Description Job Title: Warehouse & Customer Relations Associate Location: Fargo, ND Department: ND W...
  • 4/15/2024 12:00:00 AM
Apply this job
W
Customer Service Representative
  • Walmart
  • Fargo, ND
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/14/2024 12:00:00 AM
Apply this job
U
Community Associate
  • Ultimate Staffing
  • Horace, ND
  • Direct-hire, Community Associate: Location: Fargo North, Dakota 58104 Annual Salary: $ 36,400 Our client who is a global...
  • 4/12/2024 12:00:00 AM
Apply this job
S
Retail Customer Service Specialist
  • Sherwin-Williams
  • Fargo, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 4/9/2024 12:00:00 AM
Apply this job
S
Bilingual Customer Service Specialist (Spanish/English)
  • Sherwin-Williams
  • West Fargo, ND
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 1/30/2024 12:00:00 AM
Apply this job
View All Top Customer Service Executive Jobs

About West Fargo, North Dakota

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$234,767 to $352,976
West Fargo, North Dakota area prices
were up 0.8% from a year ago
View detail

What does a Top Customer Service Executive do?

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019