Top Customer Service Executive jobs in Pennsylvania

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service/Ecommerce Representative Part-time
  • Top Notch Distributors Inc
  • Honesdale, PA PART_TIME
  • Hours 10 AM - 7 PM

    JOB SUMMARY

    Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after they order product, such as shipping, receiving, or returning of the product. Responsible for providing quality and efficient customer service to customers both internal and external.

    OUR VALUES ARE KEY

    • Integrity is key – We are reliable with our words, responsible for our actions and lead with humanity.
    • Team, Team, Team – Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
    • Customer Connection – We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
    • Take The Long View – As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
    • Celebrate The Day! – We celebrate the wins each day. We acknowledge each other’s successes.

    ESSENTIAL FUNCTIONS

    • Frequently required to sit for long periods of time, bend and reach
    • Frequently required to type, process information and use fine finger manipulation
    • Frequently required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
    • Frequently required to process data, read and process information, and complete data entry
    • Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
    • Occasionally required to stand, walk, stoop, kneel or crouch

    JOB FUNCTIONS

    • Responding to customer e-mails
    • Answering phone calls from customers
    • Backup to reception
    • Answer customer chats
    • Processing Orders
    • Entering replacement orders
    • Process customer returns
    • Lite technical support
    • Tracking packages, correcting any issues with package delivery (address change, exceptions, and interceptions)
    • Checking ship dates on orders by contacting the vendors
    • Checking stock & Lead times on Product
    • Other projects as assigned by manager

    JOB REQUIREMENTS

    • Excellent verbal and written communication skills
    • Strong Microsoft Office knowledge. Profit 21 knowledge a plus
    • Minimum of 1 year customer service related experience

    EDUCATION

    • High School Diploma or GED equivalent required
    • Associates Degree preferred

    Job Type: Part-time

    Pay: $16.00 - $18.00 per hour

    Expected hours: 20 per week

    Benefits:

    • On-the-job training
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Referral program

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday
    • No weekends

    Work setting:

    • Call center
    • In-person
    • Office

    Work Location: In person

  • 7 Days Ago

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PART-TIME CUSTOMER SERVICE/ ECOMMERCE REPRESENTATIVE
  • Top Notch Distributors Inc
  • Honesdale, PA PART_TIME
  • DescriptionJOB SUMMARYThis role will support both customer service and ecommerce. Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after the...
  • 8 Days Ago

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Customer Service
  • American Customer Care
  • Montoursville, PA FULL_TIME
  • Job Description : Would you embrace the opportunity to work for a forward-thinking and fast-growing company who genuinely believes in making a difference and are passionate about customer service exce...
  • Just Posted

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Sales Executive
  • Top Closers
  • Warrington, PA FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 16 Days Ago

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Field Sales Executive
  • Top Closers
  • Warrington, PA FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 16 Days Ago

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Customer Service Sales Executive
  • UniTrust Financial Group
  • Philadelphia, PA FULL_TIME
  • Customer Service Sales Executive Location: Remote (Work From Home) Job Type: Full Time Only Are you a motivated and self-driven individual looking to kickstart your career in the financial services in...
  • 26 Days Ago

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • Mid Atlantic Marketing
  • Fredericksburg, VA
  • Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
  • 3/25/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$243,384 to $365,922

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019