Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About the Company:
Top Tier manufactures the safest, best-selling, most compact palletizing systems in North America.
Summary: The Top Tier Field Service Technician is an important member of customer service and technical support team at Top Tier. The Field Service position requires frequent travel (60% to 90%) to customer sites throughout North America.
This position performs mechanical, electrical, controls/programming upgrades, modifications, repairs, maintenance, service, troubleshooting, startup, installation supervision, training, and support for palletizing equipment.
The successful technician is motivated, principled, enthusiastic about Top Tier and its products, passionate about supporting capital equipment and customers’ success. A well rounded background is needed to balance the mechanical, electrical, manufacturing, and customer service components of this role. Excellent technical skills with a keen understanding of machine safety and guarding, and strong customer service is required.
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'Work Location: Travel out of the Portland, OR area
Job Type: Full-time
Pay: $70,000.00 - $125,000.00 per year
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Work Location: In person