Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Customer Service Representative position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication that helps establish, grow and maintain our client base. First impressions are critical, and the customer service representative must be kind, courteous and show your smile through your over the phone interactions. You must have the ability to provide comfort and confidence to our clients, ensuring Above and Beyond Service Company is the right service company for all their plumbing, heating, air-conditioning and electrical needs. You must be able to work independently within established procedures associated with the specific job function. To be a successful candidate for this position the willingness and capability to be able to adjust to last minute changes and a fast-paced work environment is critical.
Pay is up to $50,300, including incentives.
Job Type: Full-time
Pay: Up to $50,300.00 per year
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Work Location: In person