Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description
Job title:
Customer Service Representative
Location:
Fall River, MA
Terms:
Full Time
Salary/rate:
Dependent on experience
Requirements:
80 hours bi-weekly
About us:
Pure Medical Equipment & Service is a locally owned provider of respiratory equipment. Pure Medical was established to change the current landscape of the DME industry by focusing on putting the patient first. We provide only the highest quality equipment to our patients along with personalized, unmatched service to our referrals and patients.
About the role:
Pure Medical is growing! The above Customer Service position is an exciting role that will focus on inbound/outbound calls, order processing ,and other basic customer service functions. As a Customer Service Representative(CSR) you should be proficient of all equipment & supplies provided by Pure Medical and uphold Pure Medical’s standard for excellence. Responsible for competently and efficiently performing all tasks relative to order processing, scheduling of setups and routine deliveries, be knowledgeable of Medicare guidelines, as well as commercial payor requirements. The ability to work toward meeting insurance requirements for all documentation is also crucial to be successful in this role.
Responsibilities:
Candidate requirements:
Pure Medical Equipment & Service (PMES) is an Equal Opportunity Employer. PMES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Ability to Relocate:
Work Location: In person
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