Top Customer Service Executive jobs in Methuen, MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

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Position Summary:              

Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs functions which include greeting the patients, assisting family members of patients, paging security, registering and scheduling patients, performing data entry of charges (in certain areas), verifying insurances for eligibility and benefits, and obtaining authorizations or pre-certifications, when needed. Includes the collection and/or notification of any out-of-pocket payments the patient may owe for insurance co-payments or deposits for the services rendered, if applicable. Provides exceptional customer service to all.  Is friendly, caring, courteous, and professional.  Is a liaison to the patient, family member, and to the services/departments at the hospital or clinic.  Greeting; registration; insurance verification; facility copay collection; printing/obtaining requisitions for patients that present without an order; and general customer service 

• Administrative Support
• Coordinate/facilitates daily administrative departmental activity
• Assures copay collection 
• Addresses patient and provider inquiries - Phone/Fax/Email 
• Registers and enters patient orders for Radiology and Laboratory Services
• Assists with departmental administrative support – supply ordering, copying, etc.
• 1-2 years’ experience in a healthcare setting, preferably in registration.
• Typing speed 50WPM, CRT experience, medical terminology.
• Third party payor knowledge and insurance background required.
• Excellent Customer Service Skills.

Education:

High School Diploma or GED

FLSA Status:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled