Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About us
Top Notch Automotive INC is a small business in Waterboro, ME. We are fast-paced and professional.
Our work environment includes:
We are seeking a full time skilled & experienced Service Advisor / Manager to join our team. A successful candidate will possess excellent customer service skills & a working knowledge of mechanical repairs. The ideal candidate is someone who is comfortable in a fast paced environment & is able to work independently while simultaneously providing assistance to customers & co workers as needed. We are looking for a detail oriented professional who will ensure that all customers are provided with top-notch customer service, consultation & explanation of required automotive services as well as sales & scheduling, someone who is also willing to continually improve their knowledge of car repair
Responsibilities:
· Arriving 15 minutes prior to opening to perform opening duties
· Responsible for the visual presentation of the facility
· Answer customers questions
· Speak with customers about their vehicles
· Handle intake of customers & their vehicles
· Handle scheduling
· Write estimates
· Place orders
· Keep track of inventory & replenish stock as needed
· Be friendly and approachable while explaining things in a way that customers can understand.
· Answer phones & answer questions customers may have regarding their repairs or estimate.
· Assist technicians in the shop as needed
Job Type: Full-time
Benefits:
Day range:
Shift:
License/Certification:
Work Location: In person