Top Customer Service Executive jobs in Fitchburg, MA

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Customer Service Executive jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotions and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 13 Days Ago
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Customer Service
  • Bin There Dump That
  • Fitchburg, MA FULL_TIME
  • Inside Sales / Customer Service Rep We need your help to spread the word about Bin There Dump That! This position is a dual role - Inside Sales (Business Development Rep) and Customer Service (Dumpste...
  • 21 Days Ago
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Customer Service
  • Robert Half
  • Fort Wayne, IN OTHER
  • As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and support. You will play a vital role in ensuring customer sati...
  • Just Posted
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Customer Service
  • ASC
  • Westborough, MA CONTRACTOR,FULL_TIME
  • Title: Customer Service Representative Duration: 12 Months contract to hire Location: Westborough Massachusetts 01581 Pay rate $20/hr on w2 Hours: Day Shift SUMMARY: Provides quality customer service ...
  • 13 Days Ago
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Field Sales Representative
  • Top Closers
  • Uxbridge, MA FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 22 Days Ago
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Assistant Chief Nursing Officer - Saint Vincent Hospital
  • Other Executive
  • Worcester, MA OTHER
  • Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest am...
  • 2 Days Ago
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0 Top Customer Service Executive jobs found in Fitchburg, MA area

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Senior Client Service Associate
  • TalentWealth
  • Chelmsford, MA
  • At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals ...
  • 4/25/2024 12:00:00 AM
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Ropes Course Attendant - Part Time - $13.50/hr
  • Great Wolf Resorts, Inc.
  • Fitchburg, MA
  • ** Ropes Course Attendant - Part Time - $13.50/hr** **Job Category****:** Attractions **Requisition Number****:** ROPES1...
  • 4/25/2024 12:00:00 AM
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Retail Supervisor
  • Best Buy
  • Leominster, MA
  • **Retail Supervisor - Job Details** **Retail Supervisor** Share Job **Overview** Full Time Individual Contributor Store ...
  • 4/25/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Leominster, MA
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/25/2024 12:00:00 AM
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Magi Quest Attendant - Part Time - $13.50/hr
  • Great Wolf Resorts, Inc.
  • Fitchburg, MA
  • ** Magi Quest Attendant - Part Time - $13.50/hr** **Job Category****:** Retail **Requisition Number****:** MAGIQ12592 Sh...
  • 4/24/2024 12:00:00 AM
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Client Service Associate
  • Boston Wealth Management, LLC
  • Wayland, MA
  • Job Description Job Description Position: Client Service Associate Location: 286 Boston Post Road, Wayland, MA 01778 Abo...
  • 4/23/2024 12:00:00 AM
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Senior Client Service Associate
  • Talentwealth
  • Chelmsford, MA
  • At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals ...
  • 4/22/2024 12:00:00 AM
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Retail Attendant
  • Great Wolf Resorts, Inc.
  • Fitchburg, MA
  • ** Retail Attendant** **Job Category****:** Retail **Requisition Number****:** RETAI017753 Showing 1 location **Job Deta...
  • 4/21/2024 12:00:00 AM
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About Fitchburg, Massachusetts

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$260,689 to $391,951
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago
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What does a Top Customer Service Executive do?

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019