Top Customer Service Executive jobs in Fairbanks, AK

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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CS - Customer Service Manager
  • Atlantic Aviation
  • Fairbanks, AK FULL_TIME
  • Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? If so, Atlantic Aviation just may be the employer for you!

    Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100 FBOs, visit AtlanticAviation.com.

    Website
    http://www.AtlanticAviation.com

    Job Responsibilities

    We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our CSMs provide the oversight for the customer service support for these aircraft. Some examples include:
    • Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a report with new and repeat customers.
    • Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
    • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
    • Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
    • Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
    • Assist in recruiting and interviewing for CSR positions.
    • Assist in sales initiatives.
    You will get the opportunity to interact with many large corporations’ flight departments and high profile clients. Customer service is of the highest priority, as well as professional and safe service.

    Required Skills and Qualifications

    Qualifications

    • Bachelor’s degree in related field, or equivalent combination of training and experience.
    • Minimum of 18 years of age.
    • Previous customer service experience.
    • Excellent communication skills, both written and oral.
    • Good organizational skills.
    • Must maintain a valid state driver’s license.
    • Ability to comprehend and perform basic math calculations with minimal errors.
    • Proficiency in use of MS Office applications including Word, Excel and Outlook.
    • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

    We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
    We maintain a drug-free workplace and perform pre-employment substance testing
    Qualified applications with criminal history will be considered for employment
  • 18 Days Ago

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Sales and Customer Service Rep
  • Batteries Plus - M & L Investment, LLC
  • Fairbanks, AK FULL_TIME
  • Are you ready to embark on an exciting journey where you can showcase your exceptional sales skills and provide outstanding customer service? Look no further, because our Batteries Plus Bulbs franchis...
  • 18 Days Ago

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Customer service manager
  • Michael's Inc
  • Fairbanks, AK FULL_TIME
  • Lead the omni channel processes; Ensure all front end policies and procedures are followed; Train, observe and coach customer experience team to achieve results...Hiring Immediately > Last updated : 2...
  • 18 Days Ago

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Customer Service Rep
  • Emerald Isle Pulltabs
  • Fairbanks, AK PART_TIME,FULL_TIME
  • Customer Service Associate / CashierDuties:- Greet customers and provide excellent customer service- Operate cash register and handle cash transactions accurately- Scan and bag items for customers- Pr...
  • 2 Days Ago

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Customer service sales
  • GCI
  • Nome, AK FULL_TIME
  • GCI's Customer Service Sales Specialist I will with your support and our GCI’s products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers ev...
  • 2 Days Ago

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Customer Service Representative
  • Procare Home Medical
  • Fairbanks, AK FULL_TIME
  • Job Overview The Customer Service Representative (CSR) has the primary responsibility of handling initial customer contact, either in person, over the telephone, or (at times) via the web. These custo...
  • 4 Days Ago

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0 Top Customer Service Executive jobs found in Fairbanks, AK area

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DPI - Merchandiser- Fairbanks AK
  • KeHE Distributors, LLC
  • Fort Wainwright, AK
  • Overview: Good people, working with good people, for our common good. Sound good? If you're enthusiastic about working i...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • The Judge Group
  • Fairbanks, AK
  • Overview Charlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the larg...
  • 3/28/2024 12:00:00 AM

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Constructive Systems Administrator
  • General Dynamics Information Technology
  • Fort Wainwright, AK
  • At GDIT, people are our differentiator. As a Constructive Systems Administrator- J Multi-Functional Simulations Analyst ...
  • 3/28/2024 12:00:00 AM

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Store Associate - Fort Wainwright
  • Defense Commissary Agency
  • Fort Wainwright, AK
  • Summary Store Associates work either independently or as part of a team in any assigned retail area of a commissary stor...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Alaska Airlines
  • Fairbanks, AK
  • Company: Alaska Airlines The Team: Our airport teams work together to move guests and their belongings from curb to cabi...
  • 3/26/2024 12:00:00 AM

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Production Control Clerk, Fort Wainwright, AK
  • Technica LLC
  • Fort Wainwright, AK
  • Position Summary: Compiles and records production data from such documents as customer work orders (Non-Automated and Au...
  • 3/26/2024 12:00:00 AM

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Front of House Manager
  • Latitude65
  • Fairbanks, AK
  • Job Description Job Description Front of House Manager – Latitude 65 At Latitude 65 we are dedicated to providing the be...
  • 3/24/2024 12:00:00 AM

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Service Tech - CDL Required
  • AmeriGas
  • Fairbanks, AK
  • When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propa...
  • 12/22/2023 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$270,112 to $406,107
Fairbanks, Alaska area prices
were up 2.8% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019