Top Customer Service Executive jobs in Colchester, VT

The Eliminator Pest & Property Service is seeking a Customer Service Representative to join our growing family. Family owned and operated since 2005, we are still a growing company. Our work culture emphasizes long-term employment and happiness for all employees while providing our customers with comprehensive solutions for whatever might be Buggin’ them.

We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. The Customer Services Representative will work closely with our internal and field teams to ensure our customers are satisfied with our services.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!

Job responsibilities include database management, reconciling company payables, assisting with month end processing, support member services with recruitment and creating an optimal new hire experience. The position requires computer proficiency with the software that The Eliminator uses. This includes, but is not limited to Microsoft Suite, and Google Drive

Key Responsibilities:

• Answer and distribute incoming calls and emails
• Assist with Client Invoicing & Reconciliations
• Assist in the generation of monthly statements for all customers with outstanding balances, contacting customers to secure payment for outstanding balances as needed.
• Works as a member of a team and assists with solving complex problems.
• Expedite communication with staff, vendors, and management
• Collection calls
• Creating new accounts for Pest or Property Customers
• Performs special projects for management as requested

Qualification and skills

• Upbeat with energy
• A smile and a positive attitude that can be felt on the other end of the phone
• Able to work with a high degree of integrity and operate independently
• Able to multitask and work in a busy environment while staying organized and working efficiently
• Possess excellent interpersonal skills
• Resourcefulness and ability to function in a fast-paced environment.
• Ability to meet planned and unplanned deadlines in a timely manner.
• Individuals shall be neat, clean and well groomed, at a minimum of Business Casual in accordance with Eliminator dress standards.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Familiarity with Excel, microsoft and google programs

Benefits:

We offer a competitive salary and a full range of benefits including life insurance, dental, vision and retirement packages. We are a drug free workplace and require a satisfactory background and driving record check.

• Above average performance-based pay
• Dental, vision
• Simple IRA retirement plan with generous company match
• Paid time off
• Paid holidays
• Paid trainings
• Unlimited advancement opportunity

Job Type: Full Time

Schedule: Monday to Friday 8am to 5 pm

Experience: One year prior experience in customer service is preferred but will train the right candidate.

Minimum - HS diploma or GED

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person