Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. The position requires a thorough knowledge of the bank’s services.
a. Answer customer inquiries (telephone and walk-ins)
b. Serve as a resource for the new account personnel
c. Conduct account research.
a. Understand and know how the system handles checking and savings accounts.
b. Have an understanding of the Bank’s products.
a. Serve as main point of reference for ATM and Debit Card fraud questions.
b. Review Case Tracker Reports and resolve outstanding issues
a. Serve as processor for selected ACH customers
b. Serve as back-up processor for other ACH customers
a. Receive daily cash letters into the bank and process as needed.
b. Oversee processing of morning notices for mailing or distribution.
c. Process daily return item files and send to Fed or receive from Fed.
d. Balance various files from branches prior to End of Day processing.
e. Fix any problems with the above batches.
f. Perform End of Day processing steps per checklist.
g. Send out daily cash letter to the Federal Reserve.
a. Answer requests for credit references
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
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Experience level:
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Ability to Relocate:
Work Location: In person
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