Top Contact Center Executive jobs in Vermont
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Manager
- One Credit Union
-
Springfield, VT
FULL_TIME
-
The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
Essential functions and Basic duties :Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
The ideal candidate will have :- 4-5 years of leadership/coaching experience in a cross-selling environment
- 2-3 years of financial services experience in a call center
- 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
- Great interpersonal and communication (written and oral) skills
- Strong phone and verbal communication skills along with active listening
- Proficient in Microsoft office products
- Ability to navigate internal web based applications
- Ability to perform simple math such as interest calculations, percentages, multiplication and division
- Strong TEAM player
The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.
Requirements:- Education Requirements: College graduate or equivalent work experience.
- Wages commensurate with experience and skillsets.
- Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
- 21 Days Ago
Contact Center Supervisor
- New England Federal Credit Union
-
South Burlington, VT
FULL_TIME
- Position: Contact Center Supervisor Hours: Normal schedule between: Monday-Friday, 8:00am – 6:00pm, and every other Saturday, 9:00am-1:00pm, w/alternate day off Location: 88 Technology Park Way in Sou...
- 22 Days Ago
Executive Director
- Center for Health and Learning
-
Burlington, VT
FULL_TIME
- Executive Director The Executive Director is the Chief Executive Officer for the Center for Health and Learning (CHL), a remote 501(c)3 nonprofit registered in Vermont. The ED reports to the Board of ...
- Just Posted
Executive Director
- CarePartners Adult Day Center
-
Saint Albans, VT
FULL_TIME
- CarePartners is an adult day program with the mission of fostering the strengths and abilities of adults while preserving their dignity, independence, and quality of life. Our organization supports th...
- Just Posted
Executive Director
- Sara Holbrook Community Center
-
Burlington, VT
FULL_TIME
- Provide leadership, direction, administrative management, and oversight of the Sarah Holbrook Community Center’s (SHCC) programs, operations, and services provided on behalf of children and families, ...
- 1 Month Ago
Chief Executive Officer
- Mt. Ascutney Hospital and Health Center
-
Windsor, VT
FULL_TIME
- Dartmouth Health is pleased to announce a national search for the Chief Executive Officer of Mt. Ascutney Hospital and Health Center in Windsor, Vermont and Valley Regional Hospital in Claremont, New ...
- 22 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operator - Healthcare
- Mercy Medical Center
-
Baltimore, MD
- Overview: The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patie...
- 4/25/2024 12:00:00 AM
Director of Call Center Operations
- HOMEFIX CUSTOM REMODELING
-
Laurel, MD
- Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
- 4/24/2024 12:00:00 AM
Call Center Operator
- Grand Sierra Resort and Casino
-
Reno, NV
- Grave shift differential additional $1.00/an hour. Essential Job Functions: •Courteously answers incoming telephone call...
- 4/24/2024 12:00:00 AM
Call Center Operations Manager
- Falck
-
Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/23/2024 12:00:00 AM
Supervisor Travel Call Center Operations
- Ten Lifestyle Group
-
Las Vegas, NV
- The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional office...
- 4/23/2024 12:00:00 AM
Call Center Operator - Bilingual Korean
- Mercy Medical Center
-
Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/22/2024 12:00:00 AM
Training Manager-Call Center Operations
- PrudentRx, LLC
-
Tampa, FL
- The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
- 4/22/2024 12:00:00 AM
Manager, Call Center Operations
- Delta Dental Plans Association
-
Alpharetta, GA
- Job Description As a vital member of the Customer Operations leadership team, the Customer Operations Manager plays a cr...
- 4/21/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$230,574 to $377,347
Most Popular Cities in Vermont for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019