Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
As an Account Executive, you will be responsible for positioning the value of our Indirect Partner Program, working the full scale of business from small to Enterprise. An Account Executive educates and guides prospects through the buyer’s journey to help them learn how Constant Contact’s Commercial Program can grow their business and manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers. You will also strive to grow current accounts by driving engagement and adoption.
This role is preferably a hybrid position in our Waltham, MA office.
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