Top Contact Center Executive jobs in Somerville, MA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Account Executive
  • Constant Contact
  • Waltham, MA FULL_TIME
  • As an Account Executive, you will be responsible for positioning the value of our Indirect Partner Program, working the full scale of business from small to Enterprise. An Account Executive educates and guides prospects through the buyer’s journey to help them learn how Constant Contact’s Commercial Program can grow their business and manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers.  You will also strive to grow current accounts by driving engagement and adoption.

    This role is preferably a hybrid position in our Waltham, MA office.

    What you’ll do:

    • Effectively engage with prospects and their internal stakeholders to close new business.  
    • Deep discovery with prospects to diagnose pain points and prescribe relevant solutions
    • Conduct compelling, tailored product demonstrations focused on value-selling
    • Take control of the sales process and lead prospects through the journey to becoming a customer
    • Seamlessly handoff new sales to onboarding
    • Cultivate and maintain a deep understanding of the Indirect Partner platform, the Ideal Customer Profile, and the competition.
    • Perceive targets as a minimum threshold to consistently exceed
    • Work collaboratively with marketing, sales, and customer success teams to execute full-funnel revenue growth

    Who you are:

    • Minimum of  2-3 years of sales experience
    • Diligent and organized self-starter who thrives in a fast-paced environment
    • Superior communication skills, strong closing skills
    • Self-motivated, with high energy and an engaging level of enthusiasm
    • Confidence in giving sales presentations in person or via video conference
    • Proven experience building rapport with and managing business accounts
    • Comfortable interacting with C-Level management
    • Tech-savvy and eager to convey the benefits of the Indirect Partner Program to Mid-Market and Enterprise accounts
    • Superb story-telling abilities
    • General understanding of inbound marketing techniques and tactics
    • Knowledge of CRM software a plus
    • SaaS selling experience is a bonus
  • 19 Days Ago

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Account Executive - Partner Sales
  • Constant Contact
  • Waltham, MA FULL_TIME
  • As an Account Executive, you will be responsible for positioning the value of our Indirect Partner Program, working the full scale of business from small to Enterprise. An Account Executive educates a...
  • 25 Days Ago

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ACNO - MetroWest Medical Center
  • Other Executive
  • Framingham, MA OTHER
  • Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest am...
  • 6 Days Ago

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
  • 17 Days Ago

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary Job Summary Essential Duties and Responsibilities: - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives ...
  • 20 Days Ago

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Contact Center Specialist I
  • Northern Bank
  • Woburn, MA FULL_TIME
  • The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
  • Just Posted

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0 Top Contact Center Executive jobs found in Somerville, MA area

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Member Service Representative, Naveo Credit Union, Somerville, MA
  • Cooperative Credit Union Association
  • Somerville, MA
  • **Member Services Sales and Service Rep, Metro Credit Union, Chelsea, MA** Join a fast-paced, dynamic, growing team and ...
  • 3/28/2024 12:00:00 AM

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customer service team memeber nights and weekends
  • Michaels Stores, Inc.
  • Everett, MA
  • Store - BOS-EVERETT, MA Deliver friendly customer service, help customers shop our store, and find what they're looking ...
  • 3/28/2024 12:00:00 AM

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Assistant Customer Experience Expert (Mandarin speaker) Malaysia 19-Mar-2021
  • TDCX Inc.
  • Chelsea, MA
  • **Job position** **Assistant Customer Experience Expert (Mandarin speaker)** We are looking for awesome additions to our...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Cambridge, MA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/27/2024 12:00:00 AM

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Associate Director - Membership, Waltham
  • YMCA
  • Boston, MA
  • Associate Director - Membership, Waltham Job Description Expectations: Provide excellent member service by exceeding mem...
  • 3/27/2024 12:00:00 AM

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Field Service Advisor IV
  • Rivian
  • Chelsea, MA
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/27/2024 12:00:00 AM

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Director of Telecommunications
  • CATALDO AMBULANCE
  • Malden, MA
  • Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
  • 3/26/2024 12:00:00 AM

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Remote Reservation Sales Specialist
  • Pyramid Global Hospitality Corporate Offices - Boston
  • Boston, MA
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, Somerville has a total area of 4.2 square miles (11 km2), of which 4.1 square miles (11 km2) is land and 0.1 square miles (0.26 km2) (2.61%) is water. Somerville is bordered by the cities of Cambridge, Medford, Everett, Arlington and the Boston neighborhood of Charlestown. It is located on the west bank of the Mystic River. Millennia ago, glaciation left a series of drumlins running west to east across the landscape of what would become Somerville. These ridges would later become known as the "Seven Hills" of Somerville (like many other cities clai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$264,147 to $432,281
Somerville, Massachusetts area prices
were up 2.5% from a year ago

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