Top Contact Center Executive jobs in Sandy, UT

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

    HOURS

    Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.

    DUTIES

    Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

    QUALIFICATIONS

    You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.

  • 8 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 10 Days Ago

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Wealth Contact Center Development Associate (Agency)
  • Wells Fargo
  • SALT LAKE CITY, UT FULL_TIME
  • About this role:Wells Fargo is seeking a Wealth Contact Center Development Associate. Working within a contact center environment, in this role you will be responsible for new business development of ...
  • 19 Days Ago

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Manager, Workforce Planning - Contact Center Operations
  • Progressive Leasing
  • Draper, UT OTHER
  • Job Description We are currently hiring a Manager, Workforce Planning to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing peop...
  • 2 Months Ago

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EXECUTIVE CHEF - JAZZ @ DELTA CENTER
  • Compass Group Careers
  • Salt Lake, UT FULL_TIME
  • Levy Sector Salary: $100,000.00 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part...
  • 16 Days Ago

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EXECUTIVE CHEF - JAZZ @ DELTA CENTER
  • Compass Group
  • Salt Lake, UT FULL_TIME
  • Levy Sector Salary: $100,000.00 Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part...
  • 1 Month Ago

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0 Top Contact Center Executive jobs found in Sandy, UT area

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Client Service Advisor (Hybrid)
  • GTT, LLC
  • Salt Lake City, UT
  • Client Service Advisor (Hybrid) Contract Duration 12 Months Job Overview: The Client Service Advisor provides advanced o...
  • 3/28/2024 12:00:00 AM

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Client Service Advisor
  • CoreTechs
  • Salt Lake City, UT
  • Client Service Advisor, Client Care Advisor, Relationship Banker Salt Lake City, UT This is a hybrid position located in...
  • 3/28/2024 12:00:00 AM

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Client Service Advisor
  • Varite, Inc
  • Salt Lake City, UT
  • 100% Remote, candidates must be local to Salt Lake City office. Additional information, i.e. schedule, etc. included in ...
  • 3/28/2024 12:00:00 AM

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Liingo Eyewear by 1-800 Contacts Customer Service Representative
  • 1-800 Contacts Inc
  • Draper, UT
  • **Liingo Eyewear by 1-800 Contacts Customer Service Representative** at 1-800 Contacts Draper, UT **Why You Want This Jo...
  • 3/28/2024 12:00:00 AM

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DENTAL CUSTOMER SERVICE REPRESENTATIVE (Ward, Brighton, MI)
  • MicroDental Laboratories
  • Salt Lake City, UT
  • Education MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and gr...
  • 3/27/2024 12:00:00 AM

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Call Centre Representative
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 w...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Draper, UT
  • Store - SLC-DRAPER, UT Deliver friendly customer service, help customers shop our store and find what they're looking fo...
  • 3/26/2024 12:00:00 AM

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Bilingual Call Center Representative
  • Ascensus
  • Salt Lake City, UT
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/26/2024 12:00:00 AM

Sandy is a city in Salt Lake County, Utah, United States. The population was 87,461 at the 2010 census, making it the sixth-largest city in Utah. The population is currently estimated to be about 96,145 according to the July 1, 2017 United States Census. Sandy is home to the Shops at South Town shopping mall; the Jordan Commons entertainment, office and dining complex; and the South Towne Exposition Center. It is also the location of the soccer-specific Rio Tinto Stadium, which hosts Real Salt Lake and Utah Royals FC home games, and opened on October 8, 2008. The city is currently developing ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$224,294 to $367,061
Sandy, Utah area prices
were up 2.3% from a year ago

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Everyone was frustrated, especially the call center agents.
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